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Forum Discussion
NETGEAR warranty / support question #24237597
Hi, just wanted to ask what other folks experience getting hardware replaced under warranty has been like. I currently have a call open with NETGEAR to have two of the original 2TB disks supplied ...
Is it just me or is something fundamentally wrong with NETGEAR support :?
Two disks have just arrived with me this morning but again aren’t listed on the NETGEAR Support website as compatible with the ReadyNAS Ultra 6. This time I have two 2TB Western Digital WD2000FYYZ – 01UL1B1 drives.
According to the NETGEAR list the only compatible 2TB WD drives approved by NETGEAR are as follows: RE4 WD2003FYYS, RE4-GP WD2002FYPS (Drive firmware 4.05G05 or newer must be used), Caviar Black WD2002FAEX , WD RED WD20EFRX .
The website clearly states: WARNING: NETGEAR Technical Support can and will deny support on devices using drives not found on the official compatibility list.
So, the question is, why do I keep receiving drives from NETGEAR, that NETGEAR themselves state are not suitable and in fact not supported in a ReadyNAS Ultra 6 and would invalidate any warranty I have remaining should I use them?
I have now been sent five drives by NETGEAR, none of which are of any use to me :roll:
It's beyond a joke :x
Two disks have just arrived with me this morning but again aren’t listed on the NETGEAR Support website as compatible with the ReadyNAS Ultra 6. This time I have two 2TB Western Digital WD2000FYYZ – 01UL1B1 drives.
According to the NETGEAR list the only compatible 2TB WD drives approved by NETGEAR are as follows: RE4 WD2003FYYS, RE4-GP WD2002FYPS (Drive firmware 4.05G05 or newer must be used), Caviar Black WD2002FAEX , WD RED WD20EFRX .
The website clearly states: WARNING: NETGEAR Technical Support can and will deny support on devices using drives not found on the official compatibility list.
So, the question is, why do I keep receiving drives from NETGEAR, that NETGEAR themselves state are not suitable and in fact not supported in a ReadyNAS Ultra 6 and would invalidate any warranty I have remaining should I use them?
I have now been sent five drives by NETGEAR, none of which are of any use to me :roll:
It's beyond a joke :x
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