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NETGEAR warranty / support question #24237597
Hi, just wanted to ask what other folks experience getting hardware replaced under warranty has been like. I currently have a call open with NETGEAR to have two of the original 2TB disks supplied ...
As I said before, don't get too stuck on the HCL. You only have a few weeks of warranty anyway, so what matters is whether the drives work or not.
The ST2000DL003 9VT166 clearly was a risky drive for the NAS, the threads you found showed that.
But the WD2000FYYZ doesn't have threads like that, and there are several threads showing that users have been using them. They are enterprise class drives, unlike the consumer ones you got before. I'd test them with Lifeguard, and if they pass I'd use them.
That said, in my opinion Netgear either needs to update the HCL on these older NAS or relax their support stance if people stray off the list.
The ST2000DL003 9VT166 clearly was a risky drive for the NAS, the threads you found showed that.
But the WD2000FYYZ doesn't have threads like that, and there are several threads showing that users have been using them. They are enterprise class drives, unlike the consumer ones you got before. I'd test them with Lifeguard, and if they pass I'd use them.
That said, in my opinion Netgear either needs to update the HCL on these older NAS or relax their support stance if people stray off the list.
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