NV PS failure; case number 16457870

See this thread for details on service action. You may be eligible for a free replacement.

viewtopic.php?t=10259

Thanks
My serial number is within the range - at the early end.
I can't check to see if I ever did the fan speed increase upgrade as it no long power's up, but it was always faily loud.
Every time I ever checked the health, it always reported acceptable tempertures.

Contact support and refer them to the service action note. As far as I know, Netgear is still replacing the PSU even if it's out of warranty for North American customers.

"contact" as in call?
Do you know the number.

I filled out a service request, but reading some of these posts, delaing with Netgear (as opposed the ReadyNAS folks in this forum) seems doomed.

I would call them and explain that the PSU failure is a known-issue and ask for RMA.

For USA: 888-NETGEAR. There's a link in my sig for international numbers.

FWIW, it happened to me as well: viewtopic.php?f=7&t=45731&p=260466#p260466

I did an NV PSU replacement for a family member last year. I had no problem with Netgear support. The rep I got was helpful and replaced the PSU free and without hassle. Yes, I was surprised it was so easy.

OK
I called the 888-NETGEAR number and spoke to a rep, a tech, and an RMA agent.
All had heavy Indian accents and were on very poor quality phone lines - very hard to understand (I was on a land line)
They agreed that my SN was within the range of the recall.
The RMA agent expalined that my unit was out of warrenty (what does this have to do with a know-problem recall) and charged me $26.95 for shipping.
OK - I thought this was the second option where they ship the replacement first (althought she never expalined any options - I think... couldn't really understand her).
I just checked my RMA status and it shows "waiting for customer return"
What just happened??
It looks like I am paying for shipping both ways, but they never explained that I need to ship mine back first.
Does this sound right?

I would get back to customer support and ask that they escalate the case to the next level. As always working with the one that answers the telephone first with most support (not just Netgear) is not always the best situation. If the next level does not solve the issue, ask to escalate to L3. In the US, they have been typically replacing the unit without charge. Sometimes they RMA the whole unit, sometimes just the PSU. Sometimes they send out the new PSU so you can transfer the serial no and MAC no to the new PSU.

Sometimes we even have to get a Jedi involved.