Hello, and happy new yearI'm an happy french NV+ user since 2007, and recently my NV+ (no more under waranty) started to have problems :2 week ago, the HDD n°2 (on 4) started to indicate some bad blocks.1 week ago, the smart test failed on the same drive, wich is under the seagate 5 years waranty, so i removed it to send it to seagate for repair.Yesterday, the NV+ failed to boot : no LCD and no LED (only the power LED who flash briefly after powering on the first time after pluging in).My serial n° 000DA2012BC3 seems to be into the "bad psu" serie, I opened an online support ticket this morning, but i'd like to know if there is something else i can do.Thanks in advance.

Do you detect any burned smell when at the back of the unit?

I don't remember, i'll check that tonight when i'm back home.Edit : no, there is no burning smell.

When you returned the failed drive in bay 2 to Seagate for replacement, did you replace it with a new/spare drive?The fact that you have lights on the unit indicate that the PSU has not failed completely. The lack of a functional LED display is troubling.Have you heard anything from your online request?

I didn't returned the drive yet, and i think i'll wait till the readynas is repaired. I have no spare drive, and the price of drives these days doesn't do well with my bank...I had the first response from the support, who telles me to go in os reinstall mode, which obviously doesn't work.

Obviously you cannot do an normal OS Reinstall if the unit won't boot.Is the fan running?Do you have any kind of spare 3 1/2" SATA drive laying around that does not have needed data on it?

NV+ PSU failure case #17627270 | NETGEAR Communities

14 Replies

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PapaBear1
Apprentice
Jan 13, 2012
Do you detect any burned smell when at the back of the unit?
gmargaro
Aspirant
Jan 13, 2012
I don't remember, i'll check that tonight when i'm back home.

Edit : no, there is no burning smell.
PapaBear1
Apprentice
Jan 13, 2012
When you returned the failed drive in bay 2 to Seagate for replacement, did you replace it with a new/spare drive?

The fact that you have lights on the unit indicate that the PSU has not failed completely. The lack of a functional LED display is troubling.

Have you heard anything from your online request?
gmargaro
Aspirant
Jan 13, 2012
I didn't returned the drive yet, and i think i'll wait till the readynas is repaired. I have no spare drive, and the price of drives these days doesn't do well with my bank...

I had the first response from the support, who telles me to go in os reinstall mode, which obviously doesn't work.
PapaBear1
Apprentice
Jan 14, 2012
Obviously you cannot do an normal OS Reinstall if the unit won't boot.

Is the fan running?

Do you have any kind of spare 3 1/2" SATA drive laying around that does not have needed data on it?
gmargaro
Aspirant
Jan 16, 2012
The fan isn't running, and i haven't got any spare drive.
PapaBear1
Apprentice
Jan 16, 2012
Have you had any response yet from Tech Support on your case number?
gmargaro
Aspirant
Jan 16, 2012
No, not since i told them that the os reinstall doesn't work.
PapaBear1
Apprentice
Jan 16, 2012
You need to follow up with them and let them know the unit will not boot. Ask for an escalation to the next level.
gmargaro
Aspirant
Jan 19, 2012
OK, they asked for a copy of the invoice to start a replacement order. Hope is here.