NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RD5200 Not recognizing official netgear drives
I have two Netgear RD5200 units and expansion units. I purchased spare Netgear 3TB SATA drives, but when i used them the drives were not recognized. This was while firmware was on 1.4.4 . Support man...
Hi Trenton,
The disks maybe are not signed anymore for some reason. The signature is some data written at specific sectors of the disks. If they have been disrupted, they will appear as unsigned.
We can 're-sign' them remotely but we will need the picture of the label of the disks and the NETGEAR serial labels. We will also need remote access. For the remote access, please install Teamviewer to one of your computers that can access the RD5200 then PM me the ID and password along with the pictures that we needed.
Regards,
Yes, it is pretty bizarre. I've attached a screenshot as an example. You can see in the main unit almost none of the drives are recognized. Yet, they are all Netgear 3TB SATA drives. The expansion unit has 6TB 512N drives, which are all off the shelf.
I logged into SSH , but it looks beyond my capabiilties to figure out. I thought I might pull all the drives, perform a factory reset, and import the arrays. I wouldn't want to zero the existing drives since the majority of them have data on them. Prior to the firmware update, Netgear remoted in and performed a simple string of commands that allowed the drives to be recognized. I wish they would provide that especially considering it is their epensive Netgear official drives I am having the issues with.
Hi Trenton,
The disks maybe are not signed anymore for some reason. The signature is some data written at specific sectors of the disks. If they have been disrupted, they will appear as unsigned.
We can 're-sign' them remotely but we will need the picture of the label of the disks and the NETGEAR serial labels. We will also need remote access. For the remote access, please install Teamviewer to one of your computers that can access the RD5200 then PM me the ID and password along with the pictures that we needed.
Regards,
Hi Trenton,
Your RD5200 should be able to detect the NETGEAR signed drives now. Can you check?
Regards,
- Yes! The drives are detected! My only concern at this point is, last time I had this issue and it was resolved by support ( several years ago), after a reboot the issue returned. Maybe they asked a different fix back then.
Can you verify whether this change is permanent or temporary ( before I reboot the unit)?Hi Trenton,
Yes, the fix is already permanent so you should not encounter this issue again on that unit.
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
