NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

GPSIS_HQ's avatar
GPSIS_HQ
Guide
Aug 15, 2018

Backup PC folder; Folder Backup Error

Hello, I am trying to setup a PC to ReadyNAS backup. I get the attached error when I try to backup any folder on my laptop.    
Installation & Upgrade
Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Aug 15, 2018

Hi GPSIS_HQ

 

Were it able to create a folder on ReadyCloud when you initiated the backup? Have you tried creating another on a different Workstation/PC?

 

What is the NAS firmware installed on your ReadyNAS?

 

 

Regards

GPSIS_HQ's avatar
GPSIS_HQ
Guide
Aug 23, 2018
Marc_V wrote:

Hi GPSIS_HQ

 

Were it able to create a folder on ReadyCloud when you initiated the backup? Have you tried creating another on a different Workstation/PC?

 

What is the NAS firmware installed on your ReadyNAS?

 

 

Regards

Hello Marc_V,

Sorry for the delay in responding.

 

No there was no folder created on the NAS. The firmware version is 6.9.3

There is no other workstation available...this is a home setup; had no problem doing this 2 years ago.

I can access the NAS and read/write operations work fine.

I had a HD change in my laptop and reinstalled the ReadyCLOUD desktop client. 

Since the folder names have changed from the previous HD, it cannot backup those folders as they no longer exist.

 

I need to create new PC backup folders for the new folders on the PC, then copy the files from the old folders [on the NAS] to the new PC Backup folders on the NAS, after that is done I would delete the older PC backup folders from the NAS.

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Sep 02, 2018

    Hi GPSIS_HQ

     

    "I need to create new PC backup folders for the new folders on the PC, then copy the files from the old folders [on the NAS] to the new PC Backup folders on the NAS, after that is done I would delete the older PC backup folders from the NAS."

     

    Creating new folder would then be the best option here since you have changed HD and reinstalled your Operating system.

     

     

    Regards

     

    • InspiredMinds's avatar
      InspiredMinds
      Aspirant
      Jan 25, 2019
      RN10200
      I have this problem, same error message when I am trying to Back Up a folder from my PC so that it will auto sync. Doesnt matter what file I try to use to become a back up

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More