Forum Discussion

Luminary

Apr 03, 2017

Solved

RN214 - No PHP and PHP apps on FW 6.7.0

After update FW to 6.7.0 (from 6.6.1) no PHP apps works. And no Web interface. I Tried Reinstall OS - not hepling. I Tried Factory default. (Twice) and config NAS. Web interface is OK. after i...

Installation & Upgrade

Heino
Jun 22, 2017
I installed the final firmware release and the problem seems to be solved.

Thank you!

Kardano

Luminary

Apr 14, 2017

news to this case:

get this recommendation from support:

We just received feedback from L3 Conor that you should manually install and downgrade to 6.6.1 until the 6.7.1 version would arrive.

Please download the 6.6.1 OS file from here:
https://kb.netgear.com/000036572/ReadyNAS-OS-6-Software-Version-6-6-1?cid=wmt_netgear_organic

Make sure to extract and place the file inside to a convenient location in your PC.

To upgrade please go to System, Settings and under Manual Install Firmware click the Install Firmware button.

After install FW 6.6.1 and Factory default RN214 phpsysyinfo working again.

I will be waiting for new FW 6.7.1.

I found anoter curiosity: (and posted it to support)

RN214 with FW 6.6.1

If i install phpsysinfo app, it Works OK, if I install php app after that, both apps not working.
If i uninstall php application, phpsysinfo is working OK again.

This is on RN214 only. On RN204 and RN104 is it OK and both apps may be installed and working OK simultaneously. I tested it.

Both apps are from available apps list directly. (phpsysindo ver. 3.1.7, php ver 1.0.0)

Heino

Guide

Jun 06, 2017

Hi,

I have the same problem with firmware 6.7.4.

I want to install the Surveillance App but could not use the configuration page (i.e. launch page) because I just see the PHP source code.

Then I installed the PHP app, but the problem keeps the same. Even the launch page of the PHP app shows just PHP code.

I tried to file a bug report to the support (which I am able to use until 01/Jul), but that does not seem to work currently. I always get an error page that says "Fatal error. It will be mailed to the support".

So what can I do? Is there any known solution?

Thanks

Daniel

Miklos
Apprentice
Jun 07, 2017
Dear Netgear Support,

I have exactly the same issue (running FW 6.7.4) on my RN214 - just the PHP code appears in all php based apps, uninstaling-reinstalling the php6 app and/or other apps does not help...

All other features are working fine...

Factory reset is not an option as the 6TB storage volume is 90% full.

I am desparate...

"Help me, Netgear Support, you are my only Hope!"

Thanks in advance,

Miklos
mdgm-ntgr
NETGEAR Employee Retired
Jun 08, 2017
There'll be a fix for this PHP issue in 6.7.5. We're hoping to make a beta available soon.
Heino
Guide
Jun 08, 2017
That is good news!
At least we now know that this issue is known to the developers.

Looking forward to try the new beta :)
Miklos
Apprentice
Jun 08, 2017
"The Force is strong in this one..." :)

Looking forward to trying the beta...
Miklos
Apprentice
Jun 09, 2017
Thanks for the first beta 6.7.5 (T299) - php finally started to work! :)
Kardano
Luminary
Jun 10, 2017
It will be fixed for me AFTER release final FW 6.7.5 and php will be working. NOT SOONER.
Heino
Guide
Jun 10, 2017
I agree that we should not close this thread until a working final release of FW 6.7.5 has been published.

But marking an answer as accepted is still a good idea. Imagine someone else is having the same problem and hopefully finds this thread. Then he knows that there is a solution and he can jump immediately to the accepted answer without needing to read through all the posts.
StephenB
Guru - Experienced User
Jun 10, 2017
Heino wrote:

But marking an answer as accepted is still a good idea. Imagine someone else is having the same problem and hopefully finds this thread. Then he knows that there is a solution and he can jump immediately to the accepted answer without needing to read through all the posts.

I agree. Marking as "accepted solution" doesn't really "close" the thread, as people can still post to it.

Though it is Kardano's thread, so it is up to him.
mdgm-ntgr
NETGEAR Employee Retired
Jun 13, 2017
There'll be an additional fix for compatibility with PHP on ARM in 6.7.5 Beta 2.
mdgm-ntgr
NETGEAR Employee Retired
Jun 16, 2017
ReadyNASOS 6.7.5-RC1 is now available!

You can try this if you like or wait for the production release.
Heino
Guide
Jun 22, 2017
I installed the final firmware release and the problem seems to be solved.

Thank you!