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RN426E22 NAS Stuck on "Welcome to Netgear Storage" – No Button Response, No Network Access
Hi Team, My NAS (model: RN426E22) is stuck on the "Welcome to Netgear Storage" screen. There is no response when I press the center button or any of the four surrounding buttons. Additionally, the ...
I've not confirmed this,. but I suspect that Welcome to Netgear Storage is the default programmed into the display panel on OS6 units just as simply ReadyNAS is programmed into it on older units. That means that a whole lot of things can be wrong and result in that display because it doesn't even have to complete POST. Can you get into the reset button menu (see How-do-I-access-the-boot-menu-on-my-ReadyNAS-526X-and-626X)? Does it display anything different when booted without drives? (Remove and re-install them with power off and mark the slot that came from, so you can re-install them in the same order.)
The usual first suspect is the power supply. The 426 is getting to be old enough that that could be your problem. But it's a bit early to jump to that conclusion.
Hi Sandshark , Thanks for your response.
If I am doing in following order, will it affect the data or existing RAID settings ?
- Switching off the device & removing power cord too
- Marking some mark in disk to identify the positions ( 6 disks are there ) & removing all disks.
- Just switch on and observe ( hope this you mean by -> Does it display anything different when booted without drives?)
- Switching Off again,
- Powering on the NAS with press and hold the Reset button. to do the 'memory test' in boot menu
- After that power off again and inserting all disks in previous positions then switching it on
I want to try reinstall OS ( hope that also will not affect the existing data) . can you please share that steps too
I want to try reinstall OS ( hope that also will not affect the existing data) . can you please share that steps too
They are in the hardware manual - see pages 105-106:
The OS reinstall is data-safe, but does change a couple of settings:
- The admin password is reset to password
- The network configuration is changed to DHCP with no bonding
- Volume quota is disabled (it can be re-enabled from the volume settings wheel).
That said, it is unlikely to solve your problem. Testing the disks in a PC could rule out a disk-related issue - start with disk 1, as the NAS will boot from that disk slot if it is installed.
The instructions also include running the memory test.
FWIW, I agree with Sandshark that a failed power supply is the most likely cause.
Does it display anything different when booted without drives
It normally will display a "no disks" status.
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