Forum Discussion

Guide

Jun 15, 2021

Solved

ReadyCLOUD app not backing up iPhone/iPad

There’s two closed existing threads on this topic from 2017-2018. Issue started about a couple of weeks ago - possibly caused by iPhone/iPad iOS update (14.6) as the ReadyCLOUD app has not been update...

basshead2k
Aug 13, 2021
Sandshark wrote:
If you updated within the same main version (6.5.x to 6.5.x, for example), you can downgrade just like you upgrade from a local file. If you went to the next main version (6.4.x to 6.5.x), then downgrading is not recommended. With only a few exceptions (but, unfortunately, I don't know all of them), you can safely downgrade and then do a factory default.
downgraded firmware from 6.10.5hotfix to 6.10.4 fixed the problem. 6.10.5 still wouldn't work

basshead2k

Guide

Jun 20, 2021

Logging out of and signing-in to the app on the iPhone wasn't the solution... A reboot of the NAS did the trick (not a factory reset - just merely a restart).

basshead2k

Guide

Aug 09, 2021

This gremlin returned a few weeks ago. A reboot of the NAS and restart of the Readycloud app and rebooting the iPhone hasn’t resolved the problem this time. Errors I am getting initially was “forbidden” and now is “bad request 400”.

I can browse share folders (file listing is current) but not view photos/images or upload/media backup to the NAS from the phone.

One iPhone 8 has Symantec VPN activated but the other iPhone 8 doesn’t; media backup on both iPhones don’t work

I can’t remember if I’ve done another firmware update on the NAS which may have caused this to occur again, but the version is the current “hot fix” version