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Solved
ReadyCloud doesn't connect to remote NAS
Hi All, I am not getting any help from Netgear tech support (I paid for 5 years but they don't honor that anymore) and am hoping somebody on this forum can help. Last week a power dropout shutdown m...
Welcome to the Community!
Have you tried accessing via ReadyCloud portal? readycloud.netgear.com.
Have you tried recovery on your Windows 10 PC? Reinstalling the app usually resolves the issue. Can you try connecting to another Internet provider or network?
HTH
Hi Marc_V
Thank you very much for the suggestion. I recovered an earlier restore point and that solved the problem. Don't know why I didn't think of that myself. That confirms my suspicion that the power off crash corrupted my registry. I am annoyed with Netgear that they couldn't help me fix whatever got corrupted. 3 years ago I paid for 5 years of phone tech support. Netgear doesn't honor that anymore. My only option was to open a ticket and wait for an email reply. I would typically get one very unhelpful reply a day and it was evident they hadn't read my prior messages.
Thanks again for your help!
David
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