ReadyNAS 102 TFTP_REQ problem

Question

Hi Everybody,I have a ReadyNAS102. I switched off my router and NAS for 8-10 days. Yesterday I switched on everything, but my NAS is not working. The power LED is blinking, but nothing else. I can't switch off the NAS, I can't connect to it. Boot menu is working and I was able to update the firmware via USB drive (first to 6.7.5, than back to 6.6.0), but RAIDar shows me the status is: TFTP_REQ. I can ping it, but nothing else. I don't want to do a factory reset, because I need my data from the NAS. Could anybody help me, please?!Thanks in advance.

StephenB · Answer

One option is paid support at my.netgear.com (booting up the NAS into tech support mode). &nbsp;Ask about per-incident support.
&nbsp;
If you have USB devices connected (including a UPS) try disconnecting them all and see if that makes any difference. &nbsp;(Likely won't, but worth a try). &nbsp;If that doesn't help, perhaps try the USB recovery again.

levy1983 · Answer

Thanks for your answer. No USB device, just an ethernet cable to the router. I updated the firmware few times with 3 different pendrive, 3 different fw version, but with the same result: "TFTP_REQ". If I do a factory reset with no drive or other drive, and I reboot it with original disks? Will this destroy my data?

StephenB · Answer

You can't do a factory reset with no drives in place. &nbsp;The reset does a factory install to the hard drives.
&nbsp;
At this point you might need support's help (though the US holiday would slow that down).
&nbsp;
Was there a reason you did a USB recovery to update the firmware? &nbsp;

levy1983 · Answer

Ok, but what will happen if I do factory reset with another drive, than reboot it with original disks?&nbsp;First I tried "OS reinstall" from boot menu, but nothing happend and I thought firmware update could solve the problem.&nbsp;I don't really understand the whole concept. If the OS/booting is not working, than all of my DATA will be gone? Or what are the benefits of X-RAID arrays and two drives in this situation? How can I access to my data? Paid support is the only solution?

StephenB · Answer

levy1983 wrote:
Ok, but what will happen if I do factory reset with another drive, than reboot it with original disks?
&nbsp;

If it works, the system is installed on the new drive, which accomplishes nothing. &nbsp;If it fails, that might provide some useful information on where the problem lies.
levy1983 wrote:
&nbsp;
I don't really understand the whole concept. If the OS/booting is not working, than all of my DATA will be gone? Or what are the benefits of X-RAID arrays and two drives in this situation? How can I access to my data? Paid support is the only solution?

In general RAID is a good thing, but not enough to protect your data. &nbsp;You still need at least one backup on another device.
&nbsp;
But I don't think your data is gone - though of course until the system can be booted there's no way to tell. I believe your system's flash memory is either corrupted or failed.

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ReadyNAS 102 TFTP_REQ problem

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