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aanthony1's avatar
aanthony1
Aspirant
Dec 03, 2017
Solved

READYNAS 10400 - Error code of Volume Data Raid Level 5, Not Redudant (3.7TB used (69%) of 5.7TB)

Need help to fix the following Error. Any advise would be greatly appreciated.

 

Do I just need to replace with a new HD of 2TB????

Thanks

aanthony1

 

Sun Dec 3 2017 10:20:15

 

System: Antivirus scanner definition file was updated to 58.24094.

Sun Dec 3 2017 10:04:00

 

System: ReadyNASOS background service started.

Sun Dec 3 2017 10:03:41

 

System: Alert message failed to send.

Sun Dec 3 2017 10:03:41

 

Volume: Volume data is Degraded.

Sat Dec 2 2017 11:57:12

 

System: The system is shutting down.

Sat Dec 2 2017 10:26:36

 

System: Antivirus scanner definition file was updated to 58.24091.

Sat Dec 2 2017 10:04:02

 

System: ReadyNASOS background service started.

Sat Dec 2 2017 10:03:43

 

System: Alert message failed to send.

Sat Dec 2 2017 10:03:43

 

Volume: Volume data is Degraded.

Fri Dec 1 2017 13:16:43

 

System: The system is shutting down.

Fri Dec 1 2017 11:00:03

 

System: ReadyNASOS background service started.

Fri Dec 1 2017 10:59:43

 

System: Firmware was upgraded to 6.9.1.

Fri Dec 1 2017 10:59:39

 

System: Alert message failed to send.

Fri Dec 1 2017 10:59:43

 

System: The host name contains illegal characters. This may cause undefined behavior when using some network services. Please change the host name using only valid characters (A-Z, a-z, 0-9, -).

Fri Dec 1 2017 10:59:39

 

Volume: Volume data is Degraded.

Fri Dec 1 2017 10:50:21

 

System: The system is rebooting.

Fri Dec 1 2017 10:22:43

 

System: Antivirus scanner definition file was updated to 58.24088.

Fri Dec 1 2017 10:06:59

 

System: A new firmware version (6.9.1) is available.

Fri Dec 1 2017 10:04:16

 

System: ReadyNASOS background service started.

Fri Dec 1 2017 10:03:56

 

System: Alert message failed to send.

Fri Dec 1 2017 10:03:56

 

Volume: Volume data is Degraded.

Thu Nov 30 2017 23:00:08

 

System: The system is shutting down.

Thu Nov 30 2017 10:20:19

 

System: Antivirus scanner definition file was updated to 58.24085.

Thu Nov 30 2017 10:07:24

 

System: ReadyNASOS background service started.

Thu Nov 30 2017 10:05:37

 

System: Alert message failed to send.

Thu Nov 30 2017 10:05:37

 

Volume: Volume data is Degraded.

Wed Nov 29 2017 23:01:12

 

System: The system is shutting down.

Wed Nov 29 2017 23:00:51

 

Disk: Disk in channel 4 (Internal) changed state from ONLINE to FAILED.

Wed Nov 29 2017 23:00:48

 

System: Alert message failed to send.

Wed Nov 29 2017 23:00:48

 

Volume: Volume data health changed from Redundant to Degraded.

Wed Nov 29 2017 10:29:24

 

System: Antivirus scanner definition file was updated to 58.24082.

Wed Nov 29 2017 10:07:43

 

System: ReadyNASOS background service started.

Tue Nov 28 2017 23:02:00

 

System: Alert message failed to send.

Tue Nov 28 2017 23:02:00

 

System: The system is shutting down.

Tue Nov 28 2017 10:04:53

 

System: ReadyNASOS background service started.

Mon Nov 27 2017 23:00:10

 

System: The system is shutting down.

Mon Nov 27 2017 22:17:13

 

Disk: Detected increasing reallocated sector count: [12920] on disk 4 (Internal) [ST2000DM001-1CH164 Z1E4CPAX] 189 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:15:10

 

Disk: Detected increasing reallocated sector count: [12808] on disk 4 (Internal) [ST2000DM001-1CH164 Z1E4CPAX] 188 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:13:06

 

Disk: Detected increasing reallocated sector count: [12728] on disk 4 (Internal) [ST2000DM001-1CH164 Z1E4CPAX] 187 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:11:04

 

Disk: Detected increasing reallocated sector count: [12640] on disk 4 (Internal) [ST2000DM001-1CH164 Z1E4CPAX] 186 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:09:12

 

Disk: Detected high uncorrectable error count: [2320] on disk 4 (Internal) [ST2000DM001-1CH164, Z1E4CPAX]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:09:10

 

Disk: Detected increasing pending sector: count [2320] on disk 4 (Internal) [ST2000DM001-1CH164, Z1E4CPAX] 93 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:09:03

 

Disk: Detected increasing reallocated sector count: [12576] on disk 4 (Internal) [ST2000DM001-1CH164 Z1E4CPAX] 185 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:07:00

 

Disk: Detected high uncorrectable error count: [2280] on disk 4 (Internal) [ST2000DM001-1CH164, Z1E4CPAX]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:06:58

 

Disk: Detected increasing pending sector: count [2280] on disk 4 (Internal) [ST2000DM001-1CH164, Z1E4CPAX] 92 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:06:56

 

Disk: Detected increasing reallocated sector count: [12496] on disk 4 (Internal) [ST2000DM001-1CH164 Z1E4CPAX] 184 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:04:58

 

Disk: Detected high uncorrectable error count: [2256] on disk 4 (Internal) [ST2000DM001-1CH164, Z1E4CPAX]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

 

Mon Nov 27 2017 22:04:56

 

Disk: Detected increasing pending sector: count [2256] on disk 4 (Internal) [ST2000DM001-1CH164, Z1E4CPAX] 91 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

Mon Nov 27 2017 22:04:54

 

Disk: Detected increasing reallocated sector count: [12472] on disk 4 (Internal) [ST2000DM001-1CH164 Z1E4CPAX] 183 times in the past 30 days. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.

  • Disk 4 has failed, so you do need to replace it.  It'd be best to back up the data on the NAS before you do that - if another disk has issues, you could end up losing all your data.

     

    I don't recommend desktop drives for your NAS.  If you like seagate, replace the disk with a Seagate Ironwolf model.  You could also consider the Western Digital "Red" drives.  Both lines are designed for NAS/RAID arrays, and users here are generally happy with them.

     

    On the other hand, a lot of users have issues with Seagate "DM" drives in their NAS.

     

    In any event, the process is simply to remove disk 4 (with the NAS running), and hot-insert the replacement disk.

     

    If you don't have email alerts configured on the NAS, I recommend setting them up.  When you see disk errors, you don't want to delay dealing with them (and I think disk 4 has been failing for a while now). 

     

    >>> 

    System: The host name contains illegal characters. This may cause undefined behavior when using some network services. Please change the host name using only valid characters (A-Z, a-z, 0-9, -).

    >>>

    You should fix this too.  Note that the underscore character isn't legal in host name, that is a common cause of this particular problem.

5 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Disk 4 has failed, so you do need to replace it.  It'd be best to back up the data on the NAS before you do that - if another disk has issues, you could end up losing all your data.

     

    I don't recommend desktop drives for your NAS.  If you like seagate, replace the disk with a Seagate Ironwolf model.  You could also consider the Western Digital "Red" drives.  Both lines are designed for NAS/RAID arrays, and users here are generally happy with them.

     

    On the other hand, a lot of users have issues with Seagate "DM" drives in their NAS.

     

    In any event, the process is simply to remove disk 4 (with the NAS running), and hot-insert the replacement disk.

     

    If you don't have email alerts configured on the NAS, I recommend setting them up.  When you see disk errors, you don't want to delay dealing with them (and I think disk 4 has been failing for a while now). 

     

    >>> 

    System: The host name contains illegal characters. This may cause undefined behavior when using some network services. Please change the host name using only valid characters (A-Z, a-z, 0-9, -).

    >>>

    You should fix this too.  Note that the underscore character isn't legal in host name, that is a common cause of this particular problem.

    • aanthony1's avatar
      aanthony1
      Aspirant

      Thanks You

      Stephen B

       

      I currently have a 4 X 2TB in each slot, can I replace Disk 4 with a WD [WD30EFRX] 3TB RED Internal 3.5" Desktop SATA Drive and then Disk 3 slot after, with another WD [WD30EFRX] 3TB RED Internal 3.5" Desktop SATA Drive.

      I believe they have to be the same Volume in each drive. (3 & 4)

       

       

      Only an extra $20 for the 3TB. Will buy 2 X WD [WD30EFRX] 3TB RED Internal 3.5" Desktop SATA Drive.

       

      Will then replace the others later

       

      Your help is greatly appreciated.

       

      aanthony1

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        aanthony1 wrote:

         

        can I replace Disk 4 with a WD [WD30EFRX] 3TB RED Internal 3.5" Desktop SATA Drive and then Disk 3 slot after, with another WD [WD30EFRX] 3TB RED Internal 3.5" Desktop SATA Drive.

         


        If you are running XRAID, then you can do this.  It should increase your storage by 1 TB (to 7 TB) when you replace the second disk.  Upgrading disks 1 and 2 later on raise your volume size from 7 TB to 9 TB.

         

        You do need to replace disk 4 first, since it has failed.

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