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Forum Discussion
ReadyNAS 1500 slowed down and does not work after shutdown
I spent a couple of hours searching for help and tried all I dared...
We have a ReadyNAS 1500 8TB (RNRX442E-100EUS), perhaps a little over a year old. No problems ever before this.
Today, people started telling everything worked very slowly, meaning accessing the shared files. I noticed this myself too.
Tried to log in, but it didn't let me in. It did ask for the username and password, but even though they were correct just like always, it just kept on asking...
So, after that I decided to boot it. Had to give it a forced shutdown by pressing the power button for long.
After that it doesn't work. When powered up it very slowly blinks (once) led 2 and then led 4. Keep on doing that for a while.
I am not sure if this happens everytime, but I have got it working a couple of times for a short period of time. At that time leds 1 and 2 are on and I can access the control panel from the web. There it shows disks 3 and 4 are dead. But just for a while, then all the disk leds goes off and can't access it anymore. Have to shut it down and it does the same thing after powering up again.
I can get to the boot menu by pressing the reset and so on, and can choose... but I have only tried the OS reinstall option. Didn't help. Other options I have not tried, because yes... we really need the DATA on the discs! (will lose over a weeks works, several peoples work if the data is gone).
I doubt (or hope?) those two disks are not gone dead at the same time, so that's propbably not the problem because it acts weird otherwise too.
I also tried removing first disc 3 (while shut down), no help. Then the same for disc 4 (while 3 was back on). Nothing... I read somewhere that you can try like that, one disc at a time without damaging anything.
Any ideas would be very very welcome!
I am also probably ordering a new ReadyNAS 1500 as I should of a long time ago, to make it mirror/backup. If I get that soon, can I just put all these 4 discs on it without losing data?
(if the problem is somewhere else in the current one... which needs to be fixed too of course, it's under warranty... but I am in a big big hurry to get the files online again)
We have a ReadyNAS 1500 8TB (RNRX442E-100EUS), perhaps a little over a year old. No problems ever before this.
Today, people started telling everything worked very slowly, meaning accessing the shared files. I noticed this myself too.
Tried to log in, but it didn't let me in. It did ask for the username and password, but even though they were correct just like always, it just kept on asking...
So, after that I decided to boot it. Had to give it a forced shutdown by pressing the power button for long.
After that it doesn't work. When powered up it very slowly blinks (once) led 2 and then led 4. Keep on doing that for a while.
I am not sure if this happens everytime, but I have got it working a couple of times for a short period of time. At that time leds 1 and 2 are on and I can access the control panel from the web. There it shows disks 3 and 4 are dead. But just for a while, then all the disk leds goes off and can't access it anymore. Have to shut it down and it does the same thing after powering up again.
I can get to the boot menu by pressing the reset and so on, and can choose... but I have only tried the OS reinstall option. Didn't help. Other options I have not tried, because yes... we really need the DATA on the discs! (will lose over a weeks works, several peoples work if the data is gone).
I doubt (or hope?) those two disks are not gone dead at the same time, so that's propbably not the problem because it acts weird otherwise too.
I also tried removing first disc 3 (while shut down), no help. Then the same for disc 4 (while 3 was back on). Nothing... I read somewhere that you can try like that, one disc at a time without damaging anything.
Any ideas would be very very welcome!
I am also probably ordering a new ReadyNAS 1500 as I should of a long time ago, to make it mirror/backup. If I get that soon, can I just put all these 4 discs on it without losing data?
(if the problem is somewhere else in the current one... which needs to be fixed too of course, it's under warranty... but I am in a big big hurry to get the files online again)
4 Replies
- Man it is impossible to get any support from Netgear. Email forms don't work and none of the numbers really (intl). Hopefully the dealer at least gets the warranty going on somehow.
We got it running, just by powering on and of, taking the power cord away etc... and one time it booted up just fine and 3 discs were working. Everything worked fine and all the data was there and working... so at least got backups done. Then I got a new disc (compatible) to replace the 4th that it showed as dead (not so sure it is dead). Nothing happened when inserting the new disc, no matter how long I waited. Just showed the old discs and as dead.
Thought to shut it down and reboot, to see what happens.
Well, after that we are in the previous situation, where it just doesn't boot up properly. Sometimes it shows two discs OK for a while but then drops off again (not accessible in any way). Once it even showed all 4 discs OK, but then off again.
Without getting any info or comments from netgear about this behavior, I guess the only conclusion is that there is just something wrong with the whole unit, not necessarily the discs.
Hoping to get a new unit asap (will buy new one as I am guessing it'll take time for the warranty fix...), put all the discs on it and hope everything works. At least then I know there is a problem with the unit, not the discs. I doubt the discs are the cause of it somehow "booting in a loop" and dropping out of network etc. constantly. It was just luck it booted up OK once, to save all the data.
Products are fine, we have other netgear equipment aswell, but the support, especially world wide just simply sucks and is not there or made impossible to find. - Do you remember what version of RAIDiator was running on the unit?
- 4.2.17 and just updated to the newest one. No help.
- This is probably a problem with some component or something in the unit. Could not get it up and running properly no matter what I did. No help to keep it off for 5-10 minutes and power up again.
But, again this morning, after beeing shut down and without power for over a day, it booted up just fine and found all the discs and started rebuilding the new 4th disc.
So it looks like when it is "cold" it can start up fine, but when "warm" there is something wrong. Although, it seems to be working fine when it's on, but who knows for how long.
It acted the same way twice now, so either it is a very good luck or then it has something to do with it, when it is been shut down for longer time...
(new unit is on it's way without discs and then sending this one to warranty... hopefully ending up with two working units in the end and can start replicating :))
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