NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
readynas 312 unable to access admin through raidar or readycloud
ReadyNas 31200, FW V6.4.1 Firmware: 6.10.2 Hi guys, I hope someone can please help, would really appreciate it. Unable to access admin. I have searched the forum and found the "normal" procedu...
Shaz2020 wrote:
I'm running out of options,
Your data is obviously at risk, so the first step is to back it up while you still have access.
After that, one option is to try paid support via my.netgear.com. Ask for per-incident support.
The other option is to do a factory reset, reconfigure the NAS, and then restore the data from your backup.
StephenB wrote:
Shaz2020 wrote:
I'm running out of options,
Your data is obviously at risk, so the first step is to back it up while you still have access.
After that, one option is to try paid support via my.netgear.com. Ask for per-incident support.
The other option is to do a factory reset, reconfigure the NAS, and then restore the data from your backup.
Thanks StephenB
I will factory reset,
Appreciate your help in clarifying my option.
Shaz2020 wrote:
StephenB wrote:
Shaz2020 wrote:I'm running out of options,
Your data is obviously at risk, so the first step is to back it up while you still have access.
After that, one option is to try paid support via my.netgear.com. Ask for per-incident support.
The other option is to do a factory reset, reconfigure the NAS, and then restore the data from your backup.
I will factory reset,
Any advice on what i might need to do before the factory reset?
I have backed up all data that is still accessable from readycloud,
Mynetgear support attempts will not process?? error
Shaz2020 wrote:
Any advice on what i might need to do before the factory reset?
I have backed up all data that is still accessable from readycloud,
If you aren't sure that you have all the data, then try accessing the NAS directly from file explorer (or finder on a Mac) - not using ReadyCloud. That should also work. With windows, just enter \\192.168.x.x into the file explorer address bar (using the IP address of course, and using the correct slash).
If you haven't tried directly accessing the admin web interface (again avoiding ReadyCloud), then try https://192.168.x.x/admin in your browser (clicking through any security warnings you get). If that works, then you can likely avoid the reset.
Shaz2020 wrote:
Mynetgear support attempts will not process?? error
What error? Perhaps JohnCM_S or Marc_V (Netgear Mods) can help you get paid support.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
