NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

PaulLin's avatar
PaulLin
Aspirant
May 08, 2023

READYNAS 424

Hi,

 

MY READYNAS 424 ALWAYS HAS PROBLEM WITH BACKUP WHERE IT GOT HANG UP. I CANNOT LOCATE ANY ISSUES AS THERE HAS BEEN NO LOG CREATED. ANY ADVICE ON WHY BACKUP JOB CANNOT GET COMPLETE ?

 

MANY THANKS

PAUL

14 Replies


  • PaulLin wrote:

     

    MY READYNAS 424 ALWAYS HAS PROBLEM WITH BACKUP WHERE IT GOT HANG UP. I CANNOT LOCATE ANY ISSUES AS THERE HAS BEEN NO LOG CREATED. ANY ADVICE ON WHY BACKUP JOB CANNOT GET COMPLETE ?

     


    Does the job start at all?

    Have you tried downloading the log zip file and looking there?

    Is the destination on your local network?

     

    Might be helpful if you post the details of the backup job (perhaps a few screenshots).

     

     

    • PaulLin's avatar
      PaulLin
      Aspirant

      Hi Stephen,

       

      The job did start but showing in process after 6+ hours.

       

      The destination is an external HDD and as the job is in process, there is no log file for examination

       

      Many thanks

      Paul

      • StephenB's avatar
        StephenB
        Guru

        PaulLin wrote:

         

        The destination is an external HDD and as the job is in process, there is no log file for examination

         


        Can you see the external drive contents from the NAS admin interface?  If you can't,then one option is to enable ssh, and use that to see what is going on.

         

        You could also try downloading the full log zip, and looking for problems there.

         


        PaulLin wrote:

         

        The job did start but showing in process after 6+ hours.

         


        How big is the drive, and about how much are you copying to it?

         

        Also, what manufacturer/model?

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More