My old router just died, and I bought a Asus RT-AC3200 router and updated it to latest firmware. I hooked up my Netgear ReadyNas Duo to the new routers lan port and powered it on. The Netgear ReadyNas Duo is set up to automatically recieve ip adress through DHCP from the router, but it does not show up as a detected unit in the Asus RT-AC3200 admin page, and I am not able to detect it on network or by RaidAr program? I thought this router provided easy "plug and play" features, or Is it just not possible to connect a ReadyNas Duo to this router ? Are there any settings in the Asus router I will have to do ? I have no problem accessing the ReadyNas Duo when connecting directly to a computer, restarting it, and then use the default login ip 192.168.168.168/admin set by ReadyNas when not recieving automatically ip by DHCP I'm a bit stuck here and hope someone can help. Regards Tony Pedersen

Turbogutten wrote: I also just tried a OS reinstall (but I am not quite sure if that went through since RAIDiator firmware is still 4.1.16 after reinstall). It would be the same, since every time you install firmware the NAS also updates it's flash. The OS reinstall will reset the admin password to netgear1, so watch out for that. Turbogutten wrote: When conecting directly through my laptops Lan port RaidAr detects the NAS, and I can browse the NAS and and also log into and use the Frontwiev admin page. Are you seeing negotiation of a gigabit network? If you are, I think the next step is to set a static IP address in the NAS, and see if that works when you connect the NAS to the router.

Turbogutten wrote: Not sure what You mean by "Are you seeing negotiation of a gigabit network?" When you are directly connected to your PC, and browse to the admin UI, you should be able to see the speed of the ethernet link. On a Duo v1, it would be on the network->interfaces screen. It should tell you 1 Gbit/full duplex. Turbogutten wrote: Is there any chance there is something permanently wrong with the NAS? I don't think there isn't anything wrong with the hardware, since you can access it via the direct connect. Turbogutten wrote: I hoped to avoid a factory reset of the NAS, as I will lose all settings and the 1,5 TB of data stored on the disks. I will then have to download all the data from my sky-backup solution and set up the NAS share-roules again, and that will take ages...... Well, you could also get a USB drive, and offload the data when the NAS is directly connected to the PC. That will probably be much faster than restoring from the cloud. Do you have a spare disk that you aren't using? You could try removing the Duo's drives (labeling them by slot), and do a factory install with only the spare disk installed. If that connects properly to your network, it rules out any hardware issue.

Turbogutten wrote: I will the set static IP: 10.0.0.168 in the NAS and reserve this adress + NAS mac adress in the Router, and that should be it, or ? ? It's a good idea to reserve the address in the router. There's no point in setting a static address before the factory reset, since the reset will undo it. The OS is installed onto the disks again, and all the settings are saved on the disks. So don't do that, instead just see if the reset takes care of the issue. As noted before, the 10 mb/s ethernet speed does suggest either a hardware problem (cable or ethernet port). So you should troubleshoot that.

Hi Turbogutten If your old router was and new router is not using the same ip address (ipv4, I assume), your nas is still in love with it's retired old buddy and is looking for the the router under that old ip address. so, please check in the network configuration of the nas, whether the correct ip address of the new router is specified. happy fixing and kind regards

Turbogutten Welcome to the Community! Have you checked if there's any issue with the cable? or if the NIC LED indicator lights up? Do other devices get DHCP address from the router? You may want to check with Asus' Support regarding settings. Regards

ReadyNas and Asus RT-AT3200 Router

14 Replies

Retired_Member
Oct 31, 2018
Hi Turbogutten

If your old router was and new router is not using the same ip address (ipv4, I assume), your nas is still in love with it's retired old buddy and is looking for the the router under that old ip address.

so, please check in the network configuration of the nas, whether the correct ip address of the new router is specified.

happy fixing and kind regards
Marc_V
NETGEAR Employee Retired
Oct 31, 2018
Turbogutten

Welcome to the Community!

Have you checked if there's any issue with the cable? or if the NIC LED indicator lights up? Do other devices get DHCP address from the router?

You may want to check with Asus' Support regarding settings.

Regards
StephenB
Guru
Oct 31, 2018
Turbogutten wrote:
I'm a bit stuck here and hope someone can help.

The workaround would be to assign the duo a static address. A trickier one is to use 192.168.168.x as the LAN subnet, and reserve 192.168.168.168 to the NAS. Then a DHCP failure would still end up with the NAS using the same IP address. However, it is better to just use DHCP, so hopefully you can get it to work.

In addition to checking the cabling, you should also

try a different switch port in the router

try putting a switch between the NAS and the router

look for a setting in the router to turn off the "green network" feature for ethernet

You could also try removing/reinserting the ethernet cable after the NAS is booted, just to see if the DHCP issue occurs only when the NAS is booting.
- Turbogutten
  Aspirant
  Nov 13, 2018
  UPDATE
  
  I was not able to fix my problem trying all sugestions from Asus support, so I returned the Asus router and bought a new Netgear X6S router instead. And now I am really fustrated, because I have exactly the same problem using the new Netgear router.
  
  When conecting through the router, the Nic Light is on both the router and the NAS, indicating that they are conected, but the NAS is not detected by the RaidAr and do not show up at the routers network map .
  
  When conecting directly through my laptops Lan port RaidAr detects the NAS, and I can browse the NAS and and also log into and use the Frontwiev admin page.
  
  The NAS network interface IPv4 is set up to "use value from a DHCP server", but even so it seems like it is not obtaining ip adress from the router, or if it is it will not connect to the router/network.
  
  I also just tried a OS reinstall (but I am not quite sure if that went through since RAIDiator firmware is still 4.1.16 after reinstall).
  
  What could possibly be wrong here ? Everything was working just fine before my old Netgear X4 router died.
  
  Anyone ? ?
  - StephenB
    Guru
    Nov 14, 2018
    Turbogutten wrote:
    
    I also just tried a OS reinstall (but I am not quite sure if that went through since RAIDiator firmware is still 4.1.16 after reinstall).
    
    It would be the same, since every time you install firmware the NAS also updates it's flash.
    
    The OS reinstall will reset the admin password to netgear1, so watch out for that.
    
    Turbogutten wrote:
    
    When conecting directly through my laptops Lan port RaidAr detects the NAS, and I can browse the NAS and and also log into and use the Frontwiev admin page.
    
    Are you seeing negotiation of a gigabit network?
    
    If you are, I think the next step is to set a static IP address in the NAS, and see if that works when you connect the NAS to the router.

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ReadyNas and Asus RT-AT3200 Router

14 Replies

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