ReadyNAS Device Compatibility List

mdgm wrote:
Buying disks before they're added to the HCL is not recommended as even if they are added in the future it can be difficult if not impossible to predict when they'll be added. Things can go wrong and NetGear will not add disks to the HCL until they are satisfied that they are compatible. There must still be an outstanding compatibility issue.

Only after speccing out and purchasing all of this, and wasting days and days while blowing multiple disks in this setup, did it ever even occur to me that there could be such a thing as an HCL for hard drives. That's NOT obvious, and there is no reason for the average person to understand the nuances of modern day hard disk firmwares and greenwashing and all of the other BS that causes a simple SATA device to behave badly like this.

Oh I've learned my lesson now - I will never be a WD/seagate/hitachi beta tester again, but it's not like I willfully ignored the HCL or just crossed my fingers or something - I had NO IDEA that modern drives were this ridiculously complicated and so fraught with bad code. Shame on them.

Oh, hey - there's that $2500+ paperweight again.

mdgm wrote:
These things take time to get sorted out.

They've been in the channel for purchase for 10 months now. I pity the poor people who _didn't_ blow a few drives right off the bat and are now nursing broken systems along, or worse, have lost data. At least my paperweight had no data on it yet...

Ok, venting done. Back to the issue at hand - the firmware update that will enable use of the wd20eads drives.

- Are we talking next week, or 6 months from now ? They've been out for just over 10 months now, so I'm hoping the "fix" is right around the corner ?

- Will the fix require drive firmware updates and/or manual idle settings, etc., (insert ridiculous DOS procedure here) ? If so, will this be detailed with the firmware update ?

Thanks.

gosand wrote:

Only after speccing out and purchasing all of this, and wasting days and days while blowing multiple disks in this setup, did it ever even occur to me that there could be such a thing as an HCL for hard drives. That's NOT obvious, and there is no reason for the average person to understand the nuances of modern day hard disk firmwares and greenwashing and all of the other BS that causes a simple SATA device to behave badly like this.

I agree. NetGear should make it clearer e.g. get resellers to point out in the information that they provide to customers that you need to use drives on the HCL found at http://www.readynas.com/hcl. Your kind of situation is part of the reason for NetGear distributing NASes prepopulated with drives.

gosand wrote:
Oh I've learned my lesson now - I will never be a WD/seagate/hitachi beta tester again, but it's not like I willfully ignored the HCL or just crossed my fingers or something - I had NO IDEA that modern drives were this ridiculously complicated and so fraught with bad code. Shame on them.

Part of the problem is that if one manufacturer releases a higher capacity drive the others won't want to be left behind...

gosand wrote:
Oh, hey - there's that $2500+ paperweight again.

It's not a paperweight. It may be to you at the moment but the NAS should work with drives from the HCL. And you have a five year warranty starting from when you purchased earlier this year.

gosand wrote:
mdgm wrote: These things take time to get sorted out. They've been in the channel for purchase for 10 months now. I pity the poor people who _didn't_ blow a few drives right off the bat and are now nursing broken systems along, or worse, have lost data. At least my paperweight had no data on it yet...

Well NetGear has to work with WD, try and get information, code etc. from WD, compile etc. and then test it. If the tests fail, then they would have to continue to work with WD and come up with a new solution and try that. It takes time to rigorously test drives. Then the people at NetGear could have a whole range of other issues that could crop up that they have to deal with. I don't find it too hard to imagine how these things can drag on quite a long time. It's annoying for you, but there's not much that can be done about it except to wait, I think.

gosand wrote:
- Are we talking next week, or 6 months from now ? They've been out for just over 10 months now, so I'm hoping the "fix" is right around the corner ?

Did you PM Solo like I suggested (see the PM button below one of his posts)?

gosand wrote:
- Will the fix require drive firmware updates and/or manual idle settings, etc., (insert ridiculous DOS procedure here) ? If so, will this be detailed with the firmware update ?

I would imagine an add-on (temporarily needed till new RAIDiator version) or just a new RAIDiator version would be all that would be needed. Any information you need to know should be referenced by a note in the HCL for the drive e.g. take a look at the note for the WD Enterprise compatible with x86:

HCL wrote:
6.The WD 2TB RE4 – GP drive is currently only qualified on the following systems: NVX, NVX Pioneer, 2100, Pro Business and Pro Pioneer . Support for the NV+, Duo and 3200 to follow. When using these drives the following add-on must be installed (this code will be included in the next RAIDiator releases).

This required an add-on on 4.2.5, but now on 4.2.7 and above I believe does not (don't think they've updated it to say this yet). The WD 2TB Enterprise disk is still not compatible with NV+. The WD20EADS could have a similar note if it's added to the HCL.

mdgm wrote:
NetGear will not add disks to the HCL until they are satisfied that they are compatible.

As always, everyone can still make a mistake though. ;)

InterClaw wrote:
mdgm wrote: NetGear will not add disks to the HCL until they are satisfied that they are compatible. As always, everyone can still make a mistake though. ;)

Yes, but we can't expect NetGear to add disks quickly to the HCL if we mistakenly pruchase them not realising that those disks are incompatible.

mdgm wrote:
InterClaw wrote: mdgm wrote: NetGear will not add disks to the HCL until they are satisfied that they are compatible. As always, everyone can still make a mistake though. ;) Yes, but we can't expect NetGear to add disks quickly to the HCL if we mistakenly pruchase them not realising that those disks are incompatible.

Actually, those disks WERE on the HCL and were later removed, because they didn't work properly at that time. I purchased them when they were "compatible".

Anyway, that's water under the bridge. The drives were later re-added to the HCL. What I meant to say is just that anyone can make a mistake - even the Jedis it seems. :wink:

Hi - I have a APC 420 SMART UPS (no USB) (http://www.apcc.com/products/resource/i ... umentation)

This has an IP address of 127.0.0.1 but the UPS isn't found when the UPS's IP is entered into the UPS Configuration -> Remote IP Address Field.

Is this UPS compatible &/or is another addon needed to support non USB ups via IP address only?

Thanks in advance Mike G

giro wrote:
Hi - I have a APC 420 SMART UPS (no USB) (http://www.apcc.com/products/resource/i ... umentation)

The UPS sharing over the network is designed for one NAS sharing a UPS (connected to the NAS using USB) over the network with another NAS (though you can use this to share a UPS hooked up via USB to a NAS with computers) with power cable hooked into the same UPS. I'm not sure if what you want to do is possible.

Your UPS is not on the HCL.

Hi.
I am using Western Digital WD10EADS-00L5B1 1TB disk in my ReadyNas Duo and it works fine.
I have had no problems with it, and the temperature is "normal".
Tought you should know so you can add this to the compatibility list;)