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Forum Discussion
ReadyNAS: NEVER AGAIN!
Hi, Just providing some feedback on my experience with NETGEAR and the ReadyNAS product. In a nutshell, the best use I can find for my [brand new] readynas 104 is as a boat anchor, and I will never b...
Looking at your case history I see two cases, one of which was resolved quickly and another created two and a half months later which took two weeks (after one week you were already restoring your data from backup after performing a factory reset). Am I missing something?
The leafsize/nodesize change was made for performance/stability reasons. When a volume gets full in a 104 with high capacity disks if it was last factory reset on 6.1.4 or earlier then in some cases performance may suffer and in some cases you may encounter stability issues. That issue is not a problem caused by a firmware update, but rather one that can be solved by updating the firmware to 6.1.5+ and doing a factory reset on 6.1.5 or later. Clearly there was more than that going on here.
I see from the case notes that you were using two RAID-0 volumes. We do not recommend RAID-0 as you don't have any protection against disk failure using that. If RAID-0 is used with important data then multiple regular backups are even more vital than they would be otherwise. With RAID-0 you also need to be prepared that data added since your last backup may be lost.
Having encountered an issue that needed a factory default it would have been advisable to be extra cautious with backups and not to have overwritten your old backup but rather made a new one to another source. Of course how cautiously you proceed depends on various factors including the importance of your data, your budget for purchasing hardware for backups etc.
Something I'm also not clear on is what RAID level you chose to use after the factory default, whether you continued to use RAID-0 or switched to using X-RAID.
It is unfortunate but hardware can and does fail at any time. Our support techs work hard to provide helpful advice and to solve problems without data loss wherever possible. I note that the agent handling the case pointed out that RAID-0 is not recommended and took great care to request you make a backup and to provide a solution that minimised the risk of data loss.
The leafsize/nodesize change was made for performance/stability reasons. When a volume gets full in a 104 with high capacity disks if it was last factory reset on 6.1.4 or earlier then in some cases performance may suffer and in some cases you may encounter stability issues. That issue is not a problem caused by a firmware update, but rather one that can be solved by updating the firmware to 6.1.5+ and doing a factory reset on 6.1.5 or later. Clearly there was more than that going on here.
I see from the case notes that you were using two RAID-0 volumes. We do not recommend RAID-0 as you don't have any protection against disk failure using that. If RAID-0 is used with important data then multiple regular backups are even more vital than they would be otherwise. With RAID-0 you also need to be prepared that data added since your last backup may be lost.
Having encountered an issue that needed a factory default it would have been advisable to be extra cautious with backups and not to have overwritten your old backup but rather made a new one to another source. Of course how cautiously you proceed depends on various factors including the importance of your data, your budget for purchasing hardware for backups etc.
Something I'm also not clear on is what RAID level you chose to use after the factory default, whether you continued to use RAID-0 or switched to using X-RAID.
It is unfortunate but hardware can and does fail at any time. Our support techs work hard to provide helpful advice and to solve problems without data loss wherever possible. I note that the agent handling the case pointed out that RAID-0 is not recommended and took great care to request you make a backup and to provide a solution that minimised the risk of data loss.
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