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paul_j_ghosh's avatar
paul_j_ghosh
Aspirant
Mar 21, 2012

readynas nv+ green disk LED no longer lights up

One of the green disk LED no longer lights up on a readynas NV+. What are my options? Disk is fine and present in that slot.

19 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    NV+ units purchased brand new on/after Aug 21, 2007 would still be under warranty. Warranty was 5 years from AUg 21, 2007 to sometime in 2009, I think.

    If you purchased it used your options are rather limited I think. Probably have to put up with the dead LED.
  • I am handy with a soldering iron - is it easily replaceable? Are the LEDs all on a separate replaceable board?

    Can warranty not be determined by serial number?
  • Warranty can be determined by the serial number, but unless the previous owner notified Netgear about the transfer of ownership, and you got it registered in your name, you could have problems getting tech support for their records will show someone else as the registered owner.
  • I replaced the drive and the LED still goes off periodically. No errors or alerts generated.

    Warranty worked out - RMA in process.
  • I'm glad that you have an RMA in process at the moment. Does the SMART data pick up the new serial number on the drive?
  • Yes. New serial number and other SMART data being picked up and visible in frontview for the drive in the bay being questioned...
  • Hi did you ever manage to fix the led fault or just ram, I also have this problem with a V2 version,, it was lighting all 4 drives now just 3 but the drives are fine.. If you did ram di you get a replacement unit and if so did you just put the old drives back in and it worked or did you need to start again..thanks
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    The RAM is soldered on in the V2 and not replaceable. When did you purchase the NV+ v2. If you just purchased it and a disk LED is faulty return it to your reseller in exchange for a new one. Otherwise open a tech support case. NetGear would likely need to replace the unit with a refurbished unit if the disk LED is confirmed as dead. You could choose to keep the unit if you want but would need to bear in mind the dead LED.
  • I see the post has not been updated in a few days. If you haven't already, I would recommend following mdgm's advise.

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