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Forum Discussion
ReadyNAS NV+ lost share
Hello
I am looking for a solution to find a share that is lost on ReadyNAS NV+ (ReadyNas model no: RND-4B | Product no: RND4000-200EUS). Nethear shows the device is older than 5 years old and no support is offered even paid. How you love those companies... Anyway, I'm willing to pay for 3rd party support or help here on the forum.
I had a USB disk attached to the ReadyNas which I had to remove to update its hardware as the disk was getting noisy. I unplugged the disk. Noticed that ReadyNas stopped serving other shares. When checked the admin screen I see that it was complaining for the missing disk. I plugged the USB disk in and the complained disappared. I then decided to stop the share of the USB disk by removing the share. Big mistake! NAS deleted the entire contants of the USB disk!
Its obvious that Netgear engineers do not have the understanding of the language. I have not asked to delete the volume. Share is not a storage term. Anyway, I have recovered the erased disk by an unErase app.
The problem was I have later noticed that a share with the ReadyNas volume is now lost. There were four shares. Three are still there but one is missing. My request is to help me uncover the deleted data in the missing share or re-instate the share.
I've also notice that the USB disk share is still showing in the shared list named the same, it is empty and I cannot delete the share. It looks like when removing/deleting the USB disk share something went wrong and NAS lost the plot.
Many thank in advance.
Riza
5 Replies
sarumbear wrote:
I am looking for a solution to find a share that is lost on ReadyNAS NV+ (ReadyNas model no: RND-4B | Product no: RND4000-200EUS). Netgear shows the device is older than 5 years old and no support is offered even paid.
It is of course out of warranty, but paid support remains available. However, Netgear does not provide paid support for used NAS - you have to be the original purchaser. Also, in some cases they deny paid support (depending on the disks used, or if the problem was created by users via ssh access).
You have an NV+ v2 (running 5.3.x firmware). I see a couple of options for the lost share that don't involve paid support:
- You can access the NAS "C" volume over SMB using NAS admin credentials, and look for the missing folder from Windows
- You can use ssh to gain access to the linux shell, and then look for the missing folder via the linux command line.
- You can connect the disks to a Windows PC and use data recovery software (for instance ReclaiMe).
If you have a backup of your data (and you should), then you can also do a factory default (which destroys all data). Then reconfigure the NAS and restore the data from the backup.
- You can access the NAS "C" volume over SMB using NAS admin credentials, and look for the missing folder from Windows
I did access from Windows using unit's IP address but the share/folder is not showing
- You can use ssh to gain access to the linux shell, and then look for the missing folder via the linux command line.
Can I ask a link to guide me? Also, what credentials I should use?
- You can connect the disks to a Windows PC and use data recovery software (for instance ReclaiMe).
This a 4 disk reduntant RAID array. How do I have to attach the disk to a PC, which disk?
Thank you for your help.
sarumbear wrote:
- You can access the NAS "C" volume over SMB using NAS admin credentials, and look for the missing folder from Windows
I did access from Windows using unit's IP address but the share/folder is not showing
Again, you need to use the NAS admin account credentials. For instance, run CMD and enter
net use * /delete
net use t: \\nas-ip-address\C /user:admin nas-admin-password
Be careful on the typing (both spaces and the slash directions). The first command ends any open network sessions, if it asks you to confirm you need to allow it to proceed. The second maps the full NAS data volume to drive letter T.
sarumbear wrote:
- You can access the NAS "C" volume over SMB using NAS admin credentials, and look for the missing folder from Windows
I did access from Windows using unit's IP address but the share/folder is not showing
- You can use ssh to gain access to the linux shell, and then look for the missing folder via the linux command line.
Can I ask a link to guide me? Also, what credentials I should use?
Note that if you use the option above you won't need this.
Download Enable Root SSH Access from https://kb.netgear.com/24586/RAIDiator-5-3-Add-ons. Get Putty.exe from here: https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html
Use Putty to connect to the NAS IP address with ssh. Use root for the logon, with the NAS admin password.
sarumbear wrote:- You can connect the disks to a Windows PC and use data recovery software (for instance ReclaiMe).
This a 4 disk reduntant RAID array. How do I have to attach the disk to a PC, which disk?
You need to connect at least three of the disks, and preferably all four. You can use normal SATA in a desktop PC, or you can use a USB dock. Windows won't recognize the disk format, but the RAID recovery software will. Don't allow Windows to initialize or format them.
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