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ReadyNAS NV+ won't turn on - power supply issue? #27356934
I shutdown my NV+ on Friday night, expecting a large storm while I was out. Tried to power on Saturday morning ubt NV+ not responding - no lights on front panel.
I tried tapping the power button, with no effect. I removed the power cable then re-connectted it; no effect.
I've seen on this forum multiple reports of similar issue, which suggests the PSU needs to be replaced. (I also saw warnings not to hit the reset button, so I've avoided that.)
Hello paulhenman,
New RMA for PSU replacement has been shipped today. Please update once received.
Regards,
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I've been trying to contact Netgear support - haven't been able to call them because every time I click on "call us" it gives a fatal server error. Exchanging tweets/DMs with NetgearHelps, they said they'll contact me today.
Update: it's been almost a month and still no contact from Netgear! They've repeatedly promised to call me and failed to do so. This is one of my worst experiences with customer support - really doesn't inspire me to buy from Netgear in the future or recommend them to my friends.
I expect they'll tell me my NAS isn't covered by the free PSU replacement, and then I'll need to buy a new one; what do you think the chances are that I'll go anywhere near Netgear again after this experience?
I understand from the case notes that our agent called you as arranged on Friday (today) and made this call an hour ago and left a voicemail message to inform that he would call again on Monday.
There should be a link you can click in the email he sent you a few days ago to add some comments to your case. Please confirm on the case if the address in your profile is your shipping address and if it is not please provide your shipping address.
It doesn sound like the PSU. You could try calling netgear support, and see if they have any inventory.
There is a range of serial numbers that had a PSU service action, and those units are covered even if they are out of warranty.
If it's the unit on your profile the serial is not in the range.
You could try and find the RND4PSU1-1000S. It is also possible to rewire a standard ATX PSU to work (though it may not fit in the case).You could also choose to get a new ReadyNAS and follow this procedure: http://kb.netgear.com/app/answers/detail/a_id/29876/~/readynas%3A-migrating-disks-from-raidiator-4.1-or-raidiator-5.3-to-readynas-os-6
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