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payyy's avatar
payyy
Aspirant
Feb 25, 2020

ReadyNAS Pro 4 stuck at booting after factory reset

Hi, ReadyNAS was working just fine. Simply did a factory reset with new drives since the previous volume could no longer be expanded further. Process went as expected, created a new volume with RAIDar, the unit then rebooted itself and its only 'Booting...' ever since. Did the whole process twice with the same result

 

thanks for any help

 

-marc

10 Replies

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  • Edit : Missed the text ERR : Could not properly extract quickly showing up on the LCD. same happens during a OS Reinstall. I have tried to do a USB Recovery but it just stalls with the cursor flashing on the LCD.

     

    Searching older posts for similar issues, I see that most similar cases were resolved by mdgm-ntgr, which is now gone, I assume there is a telnet command to clear the corrupt flash and get a fresh firmware on the device.

     

    anyone know how?

     

    thanks

    • Sandshark's avatar
      Sandshark
      Sensei

      The older units are very particular about the USB flash used.  Basiclly, the older, the better.  Have you tried more than one?

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      payyy wrote:

       

      Searching older posts for similar issues, I see that most similar cases were resolved by mdgm-ntgr, which is now gone, I assume there is a telnet command to clear the corrupt flash and get a fresh firmware on the device.

       


      One of the current mods ( JohnCM_S or Marc_V ) might be willing to help.  You can also try paid support ( my.netgear.com).  Ask for per-incident support.

    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired

      Hi payyy,

       

      Can you boot the NAS in Tech Support mode? If you can, please boot it in Tech Support mode then send to me the 5-digit code via private message.

       

      Regards,

      • payyy's avatar
        payyy
        Aspirant

        Hello,

         

        It did boot in tech support mode yesterday... and now I cannot get back to the boot menu, I guess I must have bricked it trying the usb recovery too many times

         

        thanks for trying to help

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