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Forum Discussion
payyy
Feb 25, 2020Aspirant
ReadyNAS Pro 4 stuck at booting after factory reset
Hi, ReadyNAS was working just fine. Simply did a factory reset with new drives since the previous volume could no longer be expanded further. Process went as expected, created a new volume with RAIDar, the unit then rebooted itself and its only 'Booting...' ever since. Did the whole process twice with the same result
thanks for any help
-marc
10 Replies
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- payyyAspirant
Edit : Missed the text ERR : Could not properly extract quickly showing up on the LCD. same happens during a OS Reinstall. I have tried to do a USB Recovery but it just stalls with the cursor flashing on the LCD.
Searching older posts for similar issues, I see that most similar cases were resolved by mdgm-ntgr, which is now gone, I assume there is a telnet command to clear the corrupt flash and get a fresh firmware on the device.
anyone know how?
thanks
- SandsharkSensei
The older units are very particular about the USB flash used. Basiclly, the older, the better. Have you tried more than one?
- payyyAspirant4...
- StephenBGuru - Experienced User
payyy wrote:
Searching older posts for similar issues, I see that most similar cases were resolved by mdgm-ntgr, which is now gone, I assume there is a telnet command to clear the corrupt flash and get a fresh firmware on the device.
One of the current mods ( JohnCM_S or Marc_V ) might be willing to help. You can also try paid support ( my.netgear.com). Ask for per-incident support.
- JohnCM_SNETGEAR Employee Retired
Hi payyy,
Can you boot the NAS in Tech Support mode? If you can, please boot it in Tech Support mode then send to me the 5-digit code via private message.
Regards,
- payyyAspirant
Hello,
It did boot in tech support mode yesterday... and now I cannot get back to the boot menu, I guess I must have bricked it trying the usb recovery too many times
thanks for trying to help
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