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qtzar's avatar
qtzar
Aspirant
Nov 18, 2011

ReadyNAS Pro disk in bay 5 keeps failing [17175701]

This has been driving me insane.

When I try to copy a LOT of files off the ReadyNAS one of the disks starts reporting as failed. It seems to be either channel 5 or channel 2.

I've replaced the failed disk a number of times now and I'm convinced that it has to be something wrong with the backpane. The disks had not reported any smart issues up till that point and in the case of the last failure today the disk was only 3 weeks old.

Any suggestions? I can't do a backup because it is causing the disks to fail.

-- Edited to include support request ID in title --

Text of issue reported to Netgear Support is as follows :

I have had 3 hard drive failures in the same drive bay.

Each time the drive in bay 5 has failed it has been when I was attempting to make a backup of the ReadyNAS using a simple windows file copy, over the network, of all the files to an external USB disk attached to the windows machine.

Each time I have replaced the disk the new disk has been fine for a couple of weeks with no SMART error messages. When I kick off the file copy after a while the disk starts reporting as dead and the ReadyNAS powers down.

The ReadyNAS is currently configured as RAID-X2 with all drive bays filled, 4 x 2TB drive and 2 x 1TB drives giving 7399GB total disk with 1739GB currently in use. Running RAIDiator 4.2.19

I suspect that there may be something wrong with the backpane as it is the same drive bay that has failed each time.

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