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Forum Discussion
DominicanMacPro
Jan 10, 2020Apprentice
ReadyNASRNDP4000 Just blinking
When I power up my ReadyNAS Pro 4 can see only a blinking "_" on the LCD. No text nothing ... I have 2 brand new 2tb drive The device didn´t showed up in the Network - The RAIDar is also not ab...
DominicanMacPro
Jan 11, 2020Apprentice
So I hope this a stressful progress I heard so many terrible story’s about netgear trying to charge customers even while we have warranty I would love for someone from netgear to help me with the rma process request. Feel free to pm me I have some other concerns as well such the Orbi crb40 faulty intel chipset
- SandsharkJan 12, 2020Sensei
I hope you are correct regarding your warranty status. If you are in warranty (which is five years) till 2024, it means you purchased your Pro4 way past it's normal supply chain availability. AFAIK, Netgear does not honor warranties from "grey market" resellers, they class them the same way as "used".
- DominicanMacProJan 29, 2020Apprentice
Correct so it’s basically useless. Unless I can find the part I need which would be the Ethernet I would assume I would have to replace board pointless. But yeah it say warranty and blah blah good until 2024 and I was thinking buying pro support but I don’t think that would help or work EOL
- StephenBJan 29, 2020Guru - Experienced User
DominicanMacPro wrote:
But yeah it say warranty and blah blah good until 2024 and I was thinking buying pro support but I don’t think that would help or work EOL
If you are in fact covered by the warranty you can contact Netgear support (my.netgear.com) and get an RMA. You don't need a support contract to do that.
- DominicanMacProJan 29, 2020Apprentice
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