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RedyNAS 214 initial setup problem
I got a ReadyNas 214 for my birthday yesterday. Please bear with me as it's my first NAS device, but I do have a complete home network that I wired myself and am well versed enough to have multiple windows, macbooks, android devices, and iphones, etc, as I write software for a living...
I plugged it in without any disks in it and got an message on the front display "GlegodVEMDev" and it would not power off so I unplugged it.
I put in 1 (almost brand new, a month old) 3TB Segate Barricuda (ST3000DM001) drive. and after several hours It displayed an IP address on the front display.
During this time I had run to the store and bought 3 more identical hard drives. Again no matter how many times I pressed the power button it would not gracefully turn off, so I had to pull the power cord.
I moved the box to it's permenant home location where I intend for it to live, and hooked up the ethernet cable to it this time. When I powered on the unit it still had the "GlegodVEMDev" so I let it sit for about 4 hours and nothing changed. It was not discoverable on my network, so I tried to power it off and I could not turn it off no matter how many times I hit the power button, or the any combination of buttons on the front.
I pulled the power cord out again, and removed all the drives. Same message displays on the front after a hard power cycle.
I held the reset button in the back with a paper clip, and plugged the unit in, and this time it displays "tegtededdddd" on the front. if I hit the backup button it changes to random things that are unreadable/garbled.
When the box boots it briefly displays "ddddWelgomev" with all 4 drive lights on, then the message changes to "Footmngnnmev" and finaly back to "GlegodVEMDev"
I'm going to let it jsut sit overnight and see if I get an IP address when I get up in the morning. If not, I'll be checking back here, and probably try pulling all the drives and rebooting the ReadyNAS 214, and calling tech support.
Any help is appreciated.
You do have 90 day phone support for installation. I think you should use it - the LCD gooblegook suggests something might be wrong with your hardware.
Go to my.netgear.com and register the unit. Then you should be able to contact support from there.
Ouija wrote:
I put in 1 (almost brand new, a month old) 3TB Segate Barricuda (ST3000DM001) drive. and after several hours It displayed an IP address on the front display.
Those particular drives have a high failure rate in RAID arrays. If you can still exchange the new ones, I'd suggest either 3 TB Seagate IronWolf or 3 TB WDC Red drives. Both are intended for NAS, and posters here seem happy with both of them. You can mix/match - so you can leave the older DM drive in the array.
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You do have 90 day phone support for installation. I think you should use it - the LCD gooblegook suggests something might be wrong with your hardware.
Go to my.netgear.com and register the unit. Then you should be able to contact support from there.
Ouija wrote:
I put in 1 (almost brand new, a month old) 3TB Segate Barricuda (ST3000DM001) drive. and after several hours It displayed an IP address on the front display.
Those particular drives have a high failure rate in RAID arrays. If you can still exchange the new ones, I'd suggest either 3 TB Seagate IronWolf or 3 TB WDC Red drives. Both are intended for NAS, and posters here seem happy with both of them. You can mix/match - so you can leave the older DM drive in the array.
I just registered it and am going to call support.
This morning nothing had changed so I pulled all the drives and rebooted it and after about 1 minute the display changed to "tetededdddd" so we shall see what support says, but I'm betting you are right that there is something not happy in the hardware.
I'll update after I get through to them.
Thanks for the reccomendation!
I just got off the phone with "Jello" @ support who made major progress and was very helpful.
Hopefully this information will help someone else as the NAS is now up and running. After the resynching of my drives finishes I'll power cycle the unit to see if everything is 100% okay or not.
My main computer could not be remotely accessed by him via (http://gotoassist.com/ph/gearhead) so I changed over to another computer on my network, and it could not see the NAS device.
I unplugged the NAS from where it was and plugged it into the same HUB that I was accessing the computer from and it was able to find it. We had to update Java, uninstall the old versions of Java, and insall Raidar 6.2 for Windows from http://kb.netgear.com/app/answers/detail/a_id/20684/session/L2F2LzEvdGltZS8xNDc4MTg4NzMyL3NpZC93dDZNdksybg%3D%3D#raidar?cid=wmt_netgear_organic
Raidar was then able to detect the NAS, but it had a dirty primary drive so we reformatted it.
The 214 was running an old firmware of 5.4.?? even though the outside of my box clearly has 6.4.1 stamped on the stickers. So it updated from 5.4 to 5.5, then it had to update again from 5.5 to 6.0, and finaly from 6.0 to 6.6.0.
We configured the iCloud settings, and it is now resynching the 4x3TB drives.
(I will buy better hard drives if these fail since I unfortunately can't return them.)
The device is only 1.7% done resynching and it's been about 30 minutes so I anticipate I won't know the final outcome for at least another, oh, day. ;-)
I'll update y'all if the LCD starts working right or not, but my guess is it won't be, as it flickers a lot and has odd display items right under the name I gave the NAS, where I would think there should be an IP address it shows "192.Vew}ngddete->" and "192.tle|dddddddd"
- Well, no luck on a replacement 214, but since it was bad hardware Fry's happily took back the 214 and the 3x3TB drives. Sorry to Netgear but due to the bad taste I got from the 214, for only $60 more I walked out with a Western Digital MyCloud PR4100 that had the new Intel processor and 4x2TB Red drives all preinstalled that supposedly can also easily run Plex and transcode.
I think you have taken out your frustration on the wrong target. Since Plex is not pre-installed on the 214, and it had a version of the software that was different than on the label, you clearly received a used device that was sold to you as new. Somebody swapped out their used one into the box of a newer one and returned it. Fry's, not Netgear, was the cause of your pain -- yet you gave them more business for a more expensive unit.
Serial number on the exterior of the box matched the sticker on the unit, I'll let the big corporation Net gear fight with the big corporation Fry's if they deem it worthwhile over a defective or used/broken $400 chassis and $300 in hard drives.
- Final note. Your competitors MyCloud4100 is on my network, running Plex with the latest firmware and it took under 30 minutes, and 0 calls to tech support.
Hi Ouija,
Thank you for sharing comments regarding the ReadyNAS. I apologize for the outcome and the experiences that you have had with the device. Best of luck with your new network storage.
Regards,
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