Forum Discussion

Aspirant

Sep 16, 2015

Solved

Registering Used ReadyNAS

I purchased a "used" RN104 on eBay and have tried to add it to my devices in my Netgear account. The 104 arrived in brand new condition, never out of the box. I don't mind a lack of warranty (unless ...

Before You Buy

JennC
Sep 17, 2015
Hello NASklr,

This was already registered back in 2014 by a person who is not a reseller and just an end user from the US too. He must have returned the unit back to the reseller and the reseller resold it or he himself resold it. It must be a refurbished unit. Support do not transfer registrations as they do not give any warranty nor support to refurbished or pre-owned units.

Regards,

JennC

NETGEAR Employee Retired

Sep 17, 2015

Hello NASklr,

PM me the serial number so I can check.

If it is already registered to another person, it cannot be transferred. Unless you have valid sales invoice issued by the authorized reseller where it was purchased from. If it is registered to a PowerShift reseller, the registration will always be under thier account, technical support and warranty should be provided by them too because they are the one who will contact NETGEAR for support and warranty.

For non-PowerShift resellers including unauthorized resellers, it is very important to not register unused NETGEAR items and let the owner register them. It is best to register once you begin installing/deploying the unit to the network. The hardware warranty as well as support will always depend on the registration.

Support center also has this rule that warranty will only be given to units purchased from authorized resellers that is why keeping sales invoice is a must. It is best to scan it to have a soft copy in case the actual invoice prints fade out.

Regards,

NASklr
Aspirant
Sep 17, 2015
PM sent.

StephenB and JennC, thanks for your time on this question. I have many more regarding using this device. :-)
- JennC
  NETGEAR Employee Retired
  Sep 17, 2015
  Hello NASklr,
  
  This was already registered back in 2014 by a person who is not a reseller and just an end user from the US too. He must have returned the unit back to the reseller and the reseller resold it or he himself resold it. It must be a refurbished unit. Support do not transfer registrations as they do not give any warranty nor support to refurbished or pre-owned units.
  
  Regards,
  - ukbobboy
    Luminary
    Sep 18, 2015
    Hi NASklr, StephenB & JennC
    
    I too faced a similar problem when I tried to register my second RN Duo V2 with Netgear, you see I bought this machine from a non-authorised dealer, via Amazon.co uk, who got it from someone who bought the RN but did not used it.
    
    The seller himself checked the RN periodically to ensure it still worked, so apart from that it was practically a new but unwanted and unused machine.
    
    However, when I tried to register the RN with Netgear they told me it was already registered, probably by the original owner, and that they could (would) not transfer ownership to me because the machine was now classified as second hand.
    
    I could not argue with that.
    
    UK Bob