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Registering Used ReadyNAS
I purchased a "used" RN104 on eBay and have tried to add it to my devices in my Netgear account. The 104 arrived in brand new condition, never out of the box. I don't mind a lack of warranty (unless ...
Hello NASklr,
This was already registered back in 2014 by a person who is not a reseller and just an end user from the US too. He must have returned the unit back to the reseller and the reseller resold it or he himself resold it. It must be a refurbished unit. Support do not transfer registrations as they do not give any warranty nor support to refurbished or pre-owned units.
Regards,
PM sent.
StephenB and JennC, thanks for your time on this question. I have many more regarding using this device. :-)
Hello NASklr,
This was already registered back in 2014 by a person who is not a reseller and just an end user from the US too. He must have returned the unit back to the reseller and the reseller resold it or he himself resold it. It must be a refurbished unit. Support do not transfer registrations as they do not give any warranty nor support to refurbished or pre-owned units.
Regards,
Hi NASklr, StephenB & JennC
I too faced a similar problem when I tried to register my second RN Duo V2 with Netgear, you see I bought this machine from a non-authorised dealer, via Amazon.co uk, who got it from someone who bought the RN but did not used it.
The seller himself checked the RN periodically to ensure it still worked, so apart from that it was practically a new but unwanted and unused machine.
However, when I tried to register the RN with Netgear they told me it was already registered, probably by the original owner, and that they could (would) not transfer ownership to me because the machine was now classified as second hand.
I could not argue with that.
UK Bob
@ukbobboy1 wrote:
However, when I tried to register the RN with Netgear they told me it was already registered, probably by the original owner, and that they could (would) not transfer ownership to me because the machine was now classified as second hand.
I could not argue with that.
If it were up to me, all warranties on all products would be transferrable.
However, I think the biggest problem with the current policy is that second hand purchasers are also denied paid support. That makes no sense to me at all. Netgear both loses revenue and frustrates their users.
One aspect of course is the problem of stolen units, though I suspect that is relatively rare with NAS (compared with iPhones for instance).
Hi StephenB
You know, it seems that Netgear is particularly short sighted when it comes to dealing with the domestic end of their market area. I can only guess that they probably think that the effort and investment needed is not really worth the returns they may get and so the domestic market is really treated as nothing more than an after-thought.
Saying that, have you noticed how Netgear's NAS competitors have leaped ahead in developing and marketing new products while Netgear seems stuck in the past.
Netgear probably has a strategic reason for this but at the moment they just seem to be losing out.
UK Bob
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