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RN104 - Changed to Static IP and ReadyCloud/Apps now broken
I've just got my RN104. Got it configured and up and running yesterday via ReadyCloud. Once done and logged in, I changed the IP from DHCP to static. I added in the Router DNS and one of the recommended web DNS servers. After this change, I can still see the NAS in ReadyCloud with serial number, but it says I don't have any registered devices etc. when you click on the manage tab. My login connects on the iphone apps etc. but there is no NAS available. I can discover it, but it won't add in to managed devices etc.
Virgin SuperHub with a 1GbE Network via multiple DGS-1016D switches.
Any ideas?
Cheers
Jon
20 Replies
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First use "check for updates" and see if that also fails to reach the update server. If it does fail, that confirms that something is wrong with your static IP configuration.
Since you have put in the DNS addresses, then look at the subnet mask (usually 255.255.255.0 on a home network) and the gateway address (which is the same as the internal router IP address).
Maybe also double-check both dns addresses, and make sure they are typed correctly.
If "check for updates" works, then perhaps try toggling the ReadyCloud off and then on again (on the cloud page of the web ui).
Another option is to go back to dhcp, and reserve the address in the router. That's a better option for most users than static addresses (which often cause issues when users change routers and forget to reset the static addresses first).
Thanks for the quick response. I can reach the update server no problem. Subnet mask, gateway and DNS etc. are all OK.
I've gone back to DHCP and reserved the IP in the router. That's all fine. I've tried toggling ready cloud off and on.
Gone back in to ReadyCloud via a web browser, and I can hold the backup button to discover the RN104, and the website does indeed discover it, but when you click on the home or registered devices tab on the ReadyCloud site, it's still saying I have no registered devices. It's almost like it registered the device and associated it with the initial DHCP IP my router gave it, and now that's been changed to a static or reserved IP, it no longer sees any registered devices.
Hopefully one of the netgear folks will have a suggestion on how to proceed.
Did you change anything else on the NAS configuration, or just the IP address?
I also changed my RN102 to Static IP, 6.4.0 at the time, BT fibre mac and windows + iphones.
Had exactly the same response as you, did all you did and no cure.
In the end i started again, formated disc and setup from scratch.
No help to you I know, but your not alone
Hello Blindfitter,
May we ask for the DNS servers that are set on your ReadyNAS admin page's Network settings?
Also, please check the Internet and Services under Cloud if they have green check marks.
You might want to update too to FW version 6.4.2.
Regards,
Today I changed my IP from DHCP to a static IP and as soon as I did that my NAS disappeared from ReadyCloud. After reading a few threads about people having the same problems I had I took the fallowing steps and was able to solve the problem (using OS ver. 6.4.2) :
1- After changing to static IP I tried clicked NAS firmware check for update link to check I my NAS had an internet connection, since I did not get the usual " Update System Manager " Prompt saying that my OS is up to date I figured that my NAS had no internet access. After researching some more on the web I discovered that I had not added my DNS server IP address to the NAS, so I went back to the Network configuration area and added the IP for my DNS server (in my case it was same address as my router).
If you are running a windows computer and you would like to know your DNS IP address, then open the command prompt window and type in (without colons) " ipconfig /all" then just hit enter. After hitting enter you will receive all the network related info with regards to your pc. Look under the parameter that says "Ethernet Parameter Ethernet" , under this parameter you will find the IP add. of your gateway as well as the IP for the DNS server among other things.
Once I had my DNS IP I added it to the NAS. To be on the safe side I rebooted the NAS after adding the DNS address. Once again I checked to see If my NAS had internet access and this time when I clicked on the update link for the firmware and this time I did receive the confirmation that I was using the latest version of the OS...Ok, now my NAS has internet access.
2- When I logged to the ready cloud I was finally able to get my NAS discovered, but I did have to press the backup button a few times in able for Readycloud to find my NAS.
3- Now that ReadyCloud found my NAS when I clicked both the home and manage button I was greeted by the unpleasant message stating that I had no NAS registered.
4- After searching some more on the Internet, I decided to delete my account from ReadyCloud and create a new one (using my old name and password); also before deleting my account I logged out from all my Readycloud apps (PC, Phones, etc) and used the Readycloud web portal to delete and create my account.
5- After creating a new account, I went to the NAS admin page and also added a new DNS, 8.8.8.8. After adding the new DNS I rebooted my NAS once again.
6- Finally and before logging to ReadyCloud with my new account, I when to the Admin page for my NAS and into the cloud tab, once there I turned off the readycloud app in the NAS and after I also turned off the ReadyNas remote app. After turning off both apps i proceeded to turn on the ReadyCloud app and once I did I was prompted to give my user and password for my ReadyCloud account which I did. ReadyNas remote was turned on automatically after activating the ReadyCloud App.
7- My next step was to log into my ReadyCloud web portal and see if ReadyCloud could find my NAS and it did, when I went into the Home screen all my info was there and same thing when I went into the Manage screen.
Hope this information helps anyone who is having problems with ReadyCloud after switching from DHCP to Fixed IP.
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