Forum Discussion

Aspirant

Jul 12, 2019

RN104 unable to save email attachments from Outlook on Mac (zero bytes)

I have a readynas 104 with 4 x 2TB drives. The ReadyNas has firmware 6.10.1 The Mac is OS 10.14.5 and Outlook for Mac v 16.26 I am having an issue saving files from Outlook on my Mac to the Rea...

Retired_Member

Jul 12, 2019

Hi Patrick-H, I'm not using Outlook and also do not have a mac, but would try to check the trustcenter settings of Microsoft Office. Those should also apply for Outlook. When you go for the options of Outlook there should be a section "TrustCenter". In there you see your trusted locations, which are normally directories on your local workstation. However, you could add a trusted location on your network (though that is not recommended) and see, whether this helps to overcome your issue. At least worth a try.

Kind regards

Patrick-H

Aspirant

Jul 12, 2019

Hi Retired_Member

Thanks for the suggestion, I had a hunt round the preferences, but could not see anything like this. I then did a quick search and it looks like TrustCenter is a Windows only option.

But thanks for the suggestion

Best wishes

Patch

Retired_Member
Jul 12, 2019
Sorry, Patrick-H , you are right. It seems that apple is using their sandboxing scheme instead. Sorry for bothering you and kind regards.
- Patrick-H
  Aspirant
  Jul 12, 2019
  I have raised the issue with Microsoft, and they are looking into it, but they suggested it might be worth contacting Netgear. But as my support has expred (I have had the ReadyNas a few years now) I thought I would ask on here.
  
  I appreciate the suggestion, and the time you put into coming up with it.
  
  Many thanks Retired_Member
  
  P
  - StephenB
    Guru - Experienced User
    Jul 12, 2019
    I've seen this reported before (for instance here: https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/6-9-3-Enhance-MacOS-Drag-and-Drop-files-to-0kb/td-p/1564711 ) but unfortunately I haven't seen a solution.