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RN214 - No PHP and PHP apps on FW 6.7.0
After update FW to 6.7.0 (from 6.6.1) no PHP apps works. And no Web interface.
I Tried Reinstall OS - not hepling.
I Tried Factory default. (Twice) and config NAS.
Web interface is OK. after i...
I installed the final firmware release and the problem seems to be solved.
Thank you!
On RN204 and RN104 updates went OK. (from 6.6.1 to 6.7.0)
precedure was identical:
1. uninstall phpsysinfo app (withiut reinstall after FW update apps do not shows SMART data from HDDs)
2. Install FW 6.7.0
3. few minutes chceck if it is OK (it was)
4. reinstall phpsysinfo app
-there starting problems with RN214
- no admin web, connection refused
- RAIDar cannot download logs says that admin pass is wrong
I created 2nd back up for data and Factory default unit twice.
RN214 is about new (1month old) (registerred in our family other mynetgear account.)
I get Case no from e-mail: #28266785
response from support:
We have forwarded your support ticket with all of its details to the higher tiers for recommendation. According to the higher level, it is expected that some apps will not work right away for new firmware versions as the apps themselves may need to be updated. Before the official firmware 6.7.0 was released, the BETA version was posted publicly so that the app developers can do the necessary to ensure that their software works with the new firmware.
Since PHP is a third-party app, the higher level recommends that you contact Poussin to consult the developers. With this issue that you are encountering right now, Poussin may have an update version or patch that they can provide to make the app work with the new firmware.
...maybe we all are missing something:
PHP is 3rd party app, BUT this problem is on my RN214 unit only.
I tested this RM 204 and RN104 which are arm units - update FW to 6.7.0 OK, so it is PHP and other apps all OK
This problem is in RN214 unit only.
I could not recreate p[roblem on my RN204 or RN104. Using the same file for FW update and the same procedure.
I think this may NOT be a problem of compatibility of the application with FW 6.7.0 (as all these apps are running OK with RN204 and RN104 units with FW 6.7.0).
Is it possible that problem is apps + FW 6.7.0 +RN214??
I have not another RN214 or RN212 unit to test it. But on Units RN204, RN202, RN104 and RN102
I cannot replicate this problem. All is OK.
When i factory default RN214 problem persist. If i change dives in RN214 problem persist.
I have logs from RN214 i send them within support case. Can anyone look at those logs if there is anything that may help?
Thanks.
Hello Kardano,
It does seem it needs to be checked from the back end. I found the profile of this NAS and found that it has limited phone support until June 6 2017. I strongly suggest you grab this opportunity as they can have the case escalated to higher tier if needed.
Regards,
Hello JennC,
I created Case #28266785.
They escalated it.
Official Netgear response is in the post above your post.
Netgear specialist stated that this is compatibility problem of 3rd party app with FW 6.7.0.
I pasted it here with my replay to support.
I disagree on that statement.
I think that this problem may be not related to those php apps with FW 6.7.0 but combination of RN2014 + FW 6.7.0 + apps.
As in my other units RN204 andRN104 and units that i have in reach ( multiple RN202 and RN102) was updated without any problem.
New response from Netgear Support:
Thank you for the update.
We will check if we have an available RN214 and we'll try to reproduce your setup here in our system.
Please allow us ample time to perform the test and we will notify you the soonest time possible.
We apologize for any inconvenience this may have caused you.
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