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Forum Discussion
Kardano
Apr 03, 2017Luminary
RN214 - No PHP and PHP apps on FW 6.7.0
After update FW to 6.7.0 (from 6.6.1) no PHP apps works. And no Web interface.
I Tried Reinstall OS - not hepling.
I Tried Factory default. (Twice) and config NAS.
Web interface is OK. after i...
- Jun 22, 2017
I installed the final firmware release and the problem seems to be solved.
Thank you!
Kardano
Apr 04, 2017Luminary
I get Case no from e-mail: #28266785
response from support:
We have forwarded your support ticket with all of its details to the higher tiers for recommendation. According to the higher level, it is expected that some apps will not work right away for new firmware versions as the apps themselves may need to be updated. Before the official firmware 6.7.0 was released, the BETA version was posted publicly so that the app developers can do the necessary to ensure that their software works with the new firmware.
Since PHP is a third-party app, the higher level recommends that you contact Poussin to consult the developers. With this issue that you are encountering right now, Poussin may have an update version or patch that they can provide to make the app work with the new firmware.
...maybe we all are missing something:
PHP is 3rd party app, BUT this problem is on my RN214 unit only.
I tested this RM 204 and RN104 which are arm units - update FW to 6.7.0 OK, so it is PHP and other apps all OK
This problem is in RN214 unit only.
I could not recreate p[roblem on my RN204 or RN104. Using the same file for FW update and the same procedure.
I think this may NOT be a problem of compatibility of the application with FW 6.7.0 (as all these apps are running OK with RN204 and RN104 units with FW 6.7.0).
Is it possible that problem is apps + FW 6.7.0 +RN214??
I have not another RN214 or RN212 unit to test it. But on Units RN204, RN202, RN104 and RN102
I cannot replicate this problem. All is OK.
When i factory default RN214 problem persist. If i change dives in RN214 problem persist.
I have logs from RN214 i send them within support case. Can anyone look at those logs if there is anything that may help?
Thanks.
JennC
Apr 04, 2017NETGEAR Employee Retired
Hello Kardano,
It does seem it needs to be checked from the back end. I found the profile of this NAS and found that it has limited phone support until June 6 2017. I strongly suggest you grab this opportunity as they can have the case escalated to higher tier if needed.
Regards,
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