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Forum Discussion
RN31400 Power Adapter #25564575
Hello,
I'm after a replacement power adapter for a NetGear RN31400, the same as what is in the link below.
http://r.ebay.com/BE8Zvd
Any advice is appreciated.
Yes I have, and because I purchased it second hand the warranty is non-transferable which is ridiculous.
On top of that they can't even provide me with advice on where to purchase a replacement adapter.
Hello tranqme,
Unfortunately NETGEAR only provides warranty to the original owner of the product that is why they require sales invoice issued by the authorized reseller when authorizing replacement. They do not provide any support nor warranty to refurbished and pre-owned units, that's also why registration is non-transferrable unless it is proven that you have purchased the product from the reseller as brandnew/unused and sealed.
You might want to check at NETGEAR Australia online resellers, perhaps they can sell power supply for your ReadyNAS 314. The part code of the power supply 12VDC,7.5A is 332-10581-01, some resellers use this part code.
I hope this helps.
Regards,
Netgear support supplied me with the same part code, although a thorough Google search has not been successful in finding one.
I don't understand why getting a replacement adapter is so difficult, surely this is a common part and should be easily obtainable.
Hi tranqme,
A complete package always comes with a PSU, if you buy a second hand/pre-owned unit, PSU should also be included, if the any part has problems that needs replacement there is really no warranty from the manufacturer. We apologize but you are at your own risk buying any unit from unauthorized resellers.
Try checking with resellers, do not use just the part numebr but ask exactly about the PSU.
Regards,
A complete package always comes with a PSU, if you buy a second hand/pre-owned unit, PSU should also be included, if the any part has problems that needs replacement there is really no warranty from the manufacturer.
Warranty aside, Netgear should provide enough information that people can buy replacement third-party power bricks (at their own risk) and those pesky easy-to-lose tray screws. Or provide a way for people to buy replacements from Netgear.
The NAS service life is longer than the warranty, and the power brick is a component that is likely to fail first. If this were a laptop, no manufacturer could get away with this line of argument. A power brick isn't the same as an internal PSU. All customers expect to be able to buy a compatible replacement.
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