I've been using RN's for over 5 years now so I know they very well. I have 10 units running 6.2.4 with no issues, I upgraded one to 6.5.0 and the performance is aweful. I'm not talking about copy'ing files either, that's a pipe dream at this point, I can't even browse the web UI. I constantly get "connecting to the readynas admin page" no extra apps are turned on, just an smb share for a few files, but that doesnt even work now after this upgrade. can i downgrade back to 6.2.4? is anyone else experiencing issues like this? even if i can downgrade, i dont know how it'll work thru the web ui since it is so un-responsive. i was able to download the logs after 30 minutes of refreshing and battling with it. i am running a single nic with 100mb, ip4, ipv6 disabled. pings to the unit never drop.....im really upset with this

You meant RN316, correct? nickcasa wrote: I've been using RN's for over 5 years now so I know they very well. I have 10 units running 6.2.4 with no issues, I upgraded one to 6.5.0 and the performance is aweful. I'm not talking about copy'ing files either, that's a pipe dream at this point, I can't even browse the web UI. I constantly get "connecting to the readynas admin page" no extra apps are turned on, just an smb share for a few files, but that doesnt even work now after this upgrade. can i downgrade back to 6.2.4? is anyone else experiencing issues like this? even if i can downgrade, i dont know how it'll work thru the web ui since it is so un-responsive. i was able to download the logs after 30 minutes of refreshing and battling with it. i am running a single nic with 100mb, ip4, ipv6 disabled. pings to the unit never drop.....im really upset with this The NAS does need to compute btrfs quotas as part of the upgrade - which is done in the background later on. So that needs to complete before you get full performance back. If your volume is very old, then a factory reset might also help - there were some settings changed along the way, some of which seem to matter more now then they did then. I did a reset on my RN102 during 6.4.x, and there was a signifcant speed boost afterwords.

the firmware update wa done almost 2 weeks ago, even so, how would that affect the UI from barely being usable?

nickcasa wrote: the firmware update wa done almost 2 weeks ago, even so, how would that affect the UI from barely being usable? The UI is affected because it runs at low priority, so any background process slows UI performance. But it should have completed long before now. I suggest contacting support (support.netgear.com). Someone from Netgear here might also request logs or even take a courtesy look. If you purchased new between June 1, 2014 and May 31, 2016 you are entitled to free email support. If not, if you contact them you should stress that this issue was caused by the upgrade.

Product is under 6 months old, however how do I get free email support? Support is currently doing the $75 support (assuming this is per incident)? If I factory default the NAS will the firmware fall to a lower level? I don't care about the data, I have it all backed up, I just want to get it back to 6.2.4 as my other units. How can I accomplish that quickly?

RN316 & 6.5.0 - horrible performance

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StephenB
Guru - Experienced User
Jun 16, 2016
You meant RN316, correct?

nickcasa wrote:

I've been using RN's for over 5 years now so I know they very well. I have 10 units running 6.2.4 with no issues, I upgraded one to 6.5.0 and the performance is aweful. I'm not talking about copy'ing files either, that's a pipe dream at this point, I can't even browse the web UI. I constantly get "connecting to the readynas admin page" no extra apps are turned on, just an smb share for a few files, but that doesnt even work now after this upgrade. can i downgrade back to 6.2.4? is anyone else experiencing issues like this? even if i can downgrade, i dont know how it'll work thru the web ui since it is so un-responsive. i was able to download the logs after 30 minutes of refreshing and battling with it. i am running a single nic with 100mb, ip4, ipv6 disabled. pings to the unit never drop.....im really upset with this

The NAS does need to compute btrfs quotas as part of the upgrade - which is done in the background later on. So that needs to complete before you get full performance back. If your volume is very old, then a factory reset might also help - there were some settings changed along the way, some of which seem to matter more now then they did then.

I did a reset on my RN102 during 6.4.x, and there was a signifcant speed boost afterwords.
- nickcasa
  Aspirant
  Jun 16, 2016
  Sorry, yes RN316. Typo
- nickcasa
  Aspirant
  Jun 16, 2016
  the firmware update wa done almost 2 weeks ago, even so, how would that affect the UI from barely being usable?
  - StephenB
    Guru - Experienced User
    Jun 16, 2016
    nickcasa wrote:
    
    the firmware update wa done almost 2 weeks ago, even so, how would that affect the UI from barely being usable?
    
    The UI is affected because it runs at low priority, so any background process slows UI performance.
    
    But it should have completed long before now. I suggest contacting support (support.netgear.com). Someone from Netgear here might also request logs or even take a courtesy look.
    
    If you purchased new between June 1, 2014 and May 31, 2016 you are entitled to free email support. If not, if you contact them you should stress that this issue was caused by the upgrade.

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RN316 & 6.5.0 - horrible performance

9 Replies

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