Forum Discussion

Aspirant

Oct 06, 2025

Solved

RN426E22 NAS Stuck on "Welcome to Netgear Storage" – No Button Response, No Network Access

Hi Team, My NAS (model: RN426E22) is stuck on the "Welcome to Netgear Storage" screen. There is no response when I press the center button or any of the four surrounding buttons. Additionally, the ...

arun-india
Oct 24, 2025
Replaced RAM & Working Fine

I removed the RAM stick and powered it on — it still stopped at the same “Welcome” screen. Then I replaced the RAM with another one, and this time it showed “Booting...”. After that, I inserted the disks and powered it on again, and now it’s working fine. Thank you very much for your inputs Sandshark & StephenB

I’m planning to collect all technical details to ensure I can rebuild the shares from a Linux PC if the NAS fails again in the future. Could you please advise what information I need to note and where to find it?

Also, since this product is no longer supported, my company management is ready to procure another rack-mountable NAS. Could you experts please suggest a reliable, rock-solid make and model?

arun-india

Aspirant

Oct 16, 2025

Hi Sandshark , StephenB

I followed below USB Recovery procedure in the documentation for the RN420 series models. However, there is no change on the display — it continuously shows "NETGEAR Storage Welcome".

After powering on the ReadyNAS system, wait for the backlight on the navigational buttons to turn off.
Then press and hold the OK button (the center of the navigational buttons) for up to 30 seconds, until the LCD confirms that the ReadyNAS is attempting to boot from the USB drive.

Even tried to access the boot menu with the intention to do Memory Test by press and holding the reset button while powering on . still it is coming to "NETGEAR Storage Welcome" no change

StephenB
Guru - Experienced User
Oct 16, 2025
arun-india wrote:
Even tried to access the boot menu with the intention to do Memory Test by press and holding the reset button while powering on . still it is coming to "NETGEAR Storage Welcome" no change

Which points to the power supply as the problem. Or perhaps the system board. Hopefully the supply, as the system board isn't something you can repair.

The PSU can be replaced - Sandshark often gives advice on that, but unfortunately something is going on with the forum software that is blocking his ability to log in at the moment.