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RND 2210 Duo Seagate Disk Error
I have an RND2210, ReadyNas Duo with a pair of 1 TB drives. Disk 1 is now reporting errors on a daily basis. I tried running the SeaTools for windows diagnostic software, but being a network attached device, SeaTools does not see it on my home LAN.
Further, assuming the drive is indeed failing, and the unit is under warranty (it is), is it best to contact Netgear or Seagate? When I send it, is the whole plug-in bay module sent, or must I disassemble the actual drive from the Netgear plug-in hardware? I am not talking about the Netgear frame that both bays plug into.
Last, let's say I want to buy a replacement 1 TB drive bay to keep on the shelf. Can someone point me to a link for purchase or supply the model number? Maybe it's just me, but finding the right Netgear replacement drive bay seems especially complicated.
Thanks!
Further, assuming the drive is indeed failing, and the unit is under warranty (it is), is it best to contact Netgear or Seagate? When I send it, is the whole plug-in bay module sent, or must I disassemble the actual drive from the Netgear plug-in hardware? I am not talking about the Netgear frame that both bays plug into.
Last, let's say I want to buy a replacement 1 TB drive bay to keep on the shelf. Can someone point me to a link for purchase or supply the model number? Maybe it's just me, but finding the right Netgear replacement drive bay seems especially complicated.
Thanks!
1 Reply
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- Steps - to check the drive with SeaTools, shut down the Duo, remove the drive in question and connect it to an SATA port on the motherboard of a Window PC. If you don't have any spare SATA cables, you can connect it using the cables that run to the optical drive and reconnect the optical drive when finished. BTW - SATA drives in a PC are not hot plug so should only be connected/disconnected when the PC is off. Not only does a LAN connection not work, neither does a USB connection.
It if is a Seagate drive, it should be registered with Seagate. Then when you get the failure code from SeaTools you can then go through the RMA request process on line. You will get mailing instructions and mailing labels as part of the process.
DO NOT ship the drive tray and screws with the drive. The bare drive must be sent back and you will have to find a box with foam padding for the drive. (I used an old worn out eggcrate sleeping pad for my padding.)
The best option is to find a replacement drive of the same model if that is possible. If not, any 1TB drive that is on the Hardware Compatibility List (HCL) is acceptable. Some of the drives on the list are not longer in the retail pipeline, as newer models have been released.
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