Forum Discussion

Aspirant

Jun 17, 2016

Solved

RND4000 with no power.

Hello I could use some help please. We were having a number of power outages. After realizing my ReadyNAS was not connected to my Cyberpower battery/surge protection box, I then made sure it was. ...

Other

StephenB
Jun 23, 2016
The pinout link is here: http://www.readynas.com/download/archive/pdf/ReadyNAS_PSU_pinout.pdf

blind1

Aspirant

Jun 18, 2016

I'm in the same boat - eg no power to NAS

From previous posts people have said they have conatcted support and got a new PSU. Where have they gone on the website as I seem to go round in circles with no ability to raise a ticket or send an email.

JennC

NETGEAR Employee Retired

Jun 18, 2016

Hello blind1,

I believe NETGEAR already ran out of stock of this power supply since this model number joined EOL devices many years ago.

RND4PSU1-10000S is the part number of the power supply, you might want to try your luck on eBay, there are others out there who sell this.

Regards,

StephenB
Guru - Experienced User
Jun 19, 2016
You can find them on Amazon also, but they are quite expensive - 3x the cost of an ordinary ATX supply.

An ordinary ATX supply likely won't fit into the case, but you could connect it externally (making the needed pinout change on an extender cable). That isn't a good long-term solution, but would let you get your data off the NAS.
- BrianL2
  NETGEAR Employee Retired
  Jun 21, 2016
  Hi mclancer & blind1,
  
  You can go with option #2 in getting a new ReadyNAS and contact support for the migration process. For more information, check this article.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - Sandshark
    Sensei - Experienced User
    Jun 21, 2016
    Your NV+ V1 uses a Mini-ITX, aka Flex ATX, form factor power supply; and you do not need, nor is there room for, an extension cable. It does have a different pin-out, even though it has a standard looking ATX connector, so be warned. Search the forum for "legacy power supply" for a more complete message from me and use the pin-out from the reply (original link is no longer valid). A standard ATX supply with a rewired extender as an adapter is an option for either recovering files before replacing the NV+ or verifying that the new supply is all you need.