RR2304 - shows offline (in readycloud app/web) - can't connect to Admin via ip address

Question

Today I started to receive unable to connect errors with my network shares to shared folders on my ReadyNas. Both the readycloud web interface and the readycloud app on my PC (windows 10) show the device as offline. I am able to ping the device with IP address and access data on my one mapped drive to a shared folder on the device. I can't login to the device via the ip address (connection times out). The device does not show in the Network in File Explorer.

My wife's Mac is also unable to connect to the shared folders (for Time Machine backups) on the device.

StephenB · Answer

Try RAIDar, and let us know what status you get.&nbsp;https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
&nbsp;
Is the Health LED on the front panel red? (It's immediately to the right of the reset).
&nbsp;
&nbsp;

warobald · Answer

Raidar can't find any NETGEAR storage on my network. The Health LED is not on. The network LED is blinking green.

StephenB · Answer

warobald&nbsp;wrote:
Raidar can't find any NETGEAR storage on my network. The Health LED is not on. The network LED is blinking green.

Did you try power-cyclng the NAS?

warobald · Answer

Not yet - is there a specific procedure for this?

StephenB · Answer

warobald&nbsp;wrote:
Not yet - is there a specific procedure for this?

See page 25 in your hardware manual:&nbsp;https://www.downloads.netgear.com/files/GDC/RN2120/ReadyNAS_OS6_Rackmount_HWM_EN.pdf
&nbsp;
The preferred shutdown might fail, given your symptoms.

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RR2304 - shows offline (in readycloud app/web) - can't connect to Admin via ip address

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