NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

cmbg's avatar
cmbg
Aspirant
Aug 20, 2016

SATA reset on ReadyNAS Duo v1

I have an old ReadyNAS Duo v2 with two HDDs. Recently it started to have issues and froze. Something was wrong with the HDDs or other hardware. After taking out one disk it worked again. I therefore thought one of the disks were failing and got it replaced. It now works but the two error messages below keeps coming back.

 

"Access to the disk on channel (??) is producing I/O errors. Although the array is still redundant, please replace this drive as soon as possible, as it is likely to fail soon."

 

"A SATA reset has been performed on one or more of your disks that may have affected the RAID parity integrity. It is recommended that you perform a RAID volume resync from the RAID Settings tab ( accessible in the Volumes page => Volume tab in FrontView ). The resync process will run in the background, and you can continue to use the ReadyNAS in the meantime"

 

I have Raidar 4.1.11 which might be the latest for this NAS? and Raid X.

 

Any ideas of what's wrong?

32 Replies

  • If you are running 4.1.x firmware you have a duo v1, not a duo v2.  I edited your post title to fix that. Please read this guide for more information on v1/v2 identification - it can be confusing.  http://www.rnasguide.com/2012/01/09/how-to-tell-whether-i-have-a-duo-v1-or-duo-v2-or-nv-v1-or-nv-v2/

     

    The lastest firmware for your NAS is 4.1.15.  It should be showing up if you check for updates from the NAS web ui.  Or you can upgade it manually: http://kb.netgear.com/app/answers/detail/a_id/30914/~/raidiator-version-4.1.15-(sparc)

     

    The duo is still having trouble commucating to the disk drives.  One possibility is that your second drive is failing too.  A second possibility is that the chassis hardware is becoming unreliable.

     

    Have you looked at the SMART statistics for both drives?  If you want help analyzing them, you can post them here.

    • cmbg's avatar
      cmbg
      Aspirant

      You are right! Thanks. It is a ReadyNAS duo v1 running Radiator 4.1.14. I guess I got confused by my model sticker saying "RND2000 v2".

       

      I used to have two WD disks in my NAS, but one was replaced to a Seagate. Smart+ of disk 1reads (unfortunately in Swedish, I coudn't figure out how to change language):

      SMART-information för Disk 1

      Modell:WDC WD20EARX-00ZUDB0
      Serie:WD-WCC1H0850086
      Fast programvara:80.00A80

       

      SMART-attribut
        
      Felfrekvens för läsning av rådata0
      Tid för uppstart7441
      Antal start/stopp61
      Räknare för omallokerad sektor0
      Frekvens för sökfel0
      Antal timmar med ström på28501
      Antal omförsök till uppstart0
      Antal omförsök till kalibrering0
      Antal ström på/av59
      Antal avstängningar58
      Antal inläsningscykler1295936
      Temperatur i Celsius36
      Räknare för omallokerad händelse0
      Aktuellt antal väntande sektorer2
      Offline ej korrigerbara0
      Antal CRC-fel under UDMA0
      Felfrekvens för multizon0
        
      Antal ATA-fel0

       

      Utökat attribut
        
      Tillägg under drift0
      Borttagningar under drift0
      Lp stat-händelser21
      Strömfel0
      Hårddisksåterställningar155
      Omförsök155
      Reparerade sektorer0

      Is there anything wrong with my disks?

       

      Thanks

      • cmbg's avatar
        cmbg
        Aspirant

        Smart+ of disk  2 reads:

        SMART-information för Disk 2

        Modell:ST2000DM001-1ER164
        Serie:W5602WB2
        Fast programvara:CC26

         

        SMART-attribut
          
        Tid för uppstart0
        Antal start/stopp1
        Räknare för omallokerad sektor0
        Antal timmar med ström på50
        Antal omförsök till uppstart0
        Antal ström på/av1
        Runtime Bad Block0
        End-to-End Error0
        Reported Uncorrect0
        Command Timeout0
        High Fly Writes1
        Airflow Temperature Cel35
        G-Sense Error Rate0
        Antal avstängningar0
        Antal inläsningscykler713
        Temperatur i Celsius35
        Aktuellt antal väntande sektorer0
        Offline ej korrigerbara0
        Antal CRC-fel under UDMA0
        Head Flying Hours76493367541799
        Total LBAs Written3911399137
        Total LBAs Read10201
          
        Antal ATA-fel0



        Utökat attribut
          
        Tillägg under drift0
        Borttagningar under drift0
        Lp stat-händelser4
        Strömfel0
        Hårddisksåterställningar155
        Omförsök

         

        ?

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More