Seagate ST2000DL003-9VT166

Hi,
I purchased a couple of these disks (the ST2000DL003-9VT166 -301 variety with firmware CC32) a while ago in order to upgrade my ReadyNAS. I never got around to upgrading the disks at the time, but need to now - then I came across this thread.

Could someone please give me an idea if the issues described here are relevant on the ReadyNAS NV+ v1? Most of the discussion seems related to systems with the X-RAID2 feature, which the NV+ v1 doesn't have.

If these disks are not going to work correctly, i'm going to have little choice but to RMA them... but has anyone in the UK specifically got working replacements from doing so?

If you've RMA'd any of these in the UK, can you please let me know your experience and if there are any references to tickets within the Seagate "system" that I can reference as the same issue (hopefully to make the RMA process less of a ball-ache).

Thanks :)

I should also add, these drives are still listed on the HCL for the device:
http://www.readynas.com/?page_id=82

Is this an oversight on the part of Netgear when it comes to keeping their website up to date? Or are the drives known to work OK with the NV+ v1?

Thanks for the various comments.

Netgear have replaced the replacement for the original seagate drive with a hitachi. On the promo drive front, they suggest:

"We apologize for this inconvenience but we just recieved an update about the UK promotion hard drive. This promo has been ended a long time and even if we have presented some Claim Form from the promotions team, you will still be directed back to the hard drive manufacturer.
The best thing that we can do is call Seagate to gain replacement with that that hard drive. "

After a few exchanges with Seagate, explaining the problem to them, I get:

"Trust me, I would like to help, but I do not have any way to determine the firmware on an exchange drive.
Do you have a drive which has the correct firmware?
What is the serial number?
Is it possible for you to contact Netgear and have them sent you a drive that has the needed firmware?
As stated we can certainly exchange the drive for you, but can not guarantee the firmware. Is there another drive which would work with your NAS that can be used?
Please check the compatibility list. "

I am now bounced back to Netgear. I don't feel very positive towards either company at the moment :-(

Could anyone give me a serial number of a drive with CC3C or CC3D firmware? It may be that seagate could find an appropriate drive then from a serial number. Their systems obviously don't include something as obvious (to me anyway) as the firmware linked to the serial number...

many thanks

You need a drive with "302" suffix instead of 301. This will have minimum firmware cc3c that can be upgrade to cc3d to work with Netgear NAS.

ihartley wrote:
You need a drive with "302" suffix instead of 301. This will have minimum firmware cc3c that can be upgrade to cc3d to work with Netgear NAS.

nothing specific to netgear. the older drives will fail in any kind of raid randomly, even under windows software raid.

here one thread for qnap:

http://forum.qnap.com/viewtopic.php?p=224494

one at the seagate forums (qnap again):

http://forums.seagate.com/t5/Barracuda- ... d-p/178606

one for thecus:

http://forum.thecus.com/viewtopic.php?f=12&t=1306

the drives with cc32 firmware are simply crap if used in a raid.

But the latest issue is NTGR supplying these drives to use in the NAS, via promo or RMA. If there is a know issue, NTGR should only be supplying the valid revisions.

chirpa wrote:
But the latest issue is NTGR supplying these drives to use in the NAS, via promo or RMA. If there is a know issue, NTGR should only be supplying the valid revisions.

i agree on that.

I believe this is something siigna has addressed in the past. Making sure OEM orders for warehouse stock are the _right_ models...

Well, today I finally have my ReadyNAS Duo back in use with two drives fitted.

Seagate finally replaced the incompatible ST2000DL001 CC32 promo drive, after lots of discussion, with a re-manufactured ST2000DM001 originally manufactured in Feb 2012. It has taken me 40 days to get to this position. While both companies have finally come through, it is only because I am persistent and educated them about the compatibility of their equipment.

I have just bought another NAS drive: Synology with two Western Digital Red drives. I don't know if they will be any better, but I couldn't go with Netgear and Seagate again after the last 40 days experience.

Thanks to those who offered me advice.
Alan

I am pretty much in the same boat as most of you having purchased not "1" but "5" of these drives for my primary and backup readynas. Seagate have unfortunately not been any help and they provided this blunt response when I tried to return three hard drives back as they kept failing in the ReadyNAS.

Dear Thank you for your reply. We are sorry as we are not able to fulfill your request to provide a replacement with a specific firmware. Thank you --------------- Original Message --------------- Hi , As discussed can you please ensure that the replacement drives sent back for the below three RMA's have CC3C firmware as a minimum (preferably CC3D as this is the firmware where the bugs have been fixed). 1006868185 1006868190 1006868194 Links below are to the Netgear ReadyNAS website indicating that my problem with the drives (constant drive failure in a RAID) is specific to firmware version CC32. The link also says that it is not possible to upgrade from CC32 to CC3D and I have tried this already and it is not possible. The drives have to be sent back to Seagate for updates (which a number of users in the ReadyNas Community have achieved successfully). I would appreciate if you could do the same and send back the drives with newer firmware that fixes these bugs. Link 1 viewtopic.php?f=24&t=64510 Link 2 viewtopic.php?f=24&t=63698

I dont know if any one of you will have any luck but I have decided I will send these back anyway and "hope" for the best that they return the drives with newer firmware. Having been a big Seagate fan for the last 15+ years, this is a massive put off and terribly dissapointed with their lack of acknowledgement of their "bugs". I have since replaced these drives with some Western Digital Red's lets see how those go.

I will keep persisting with their customer support and let you know if they change this minds. Reading apbliv's post has given me some wilpower to keep hassling them with this.