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Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
Patrickcheah,
we had exactly the same NV problem at hand here a fourtnight ago. The reseller put us back to Infrant/NetGear because that would allow a quicker handling (note: he did offer help should the NetGear route not succeed!)
Although the NetGear techie was wrong in thinking the serial number we mentioned was not in the range of faulty devices, eventually we got a (brand new nv+) replacement machine within 24 hours (counting working days only) using the premium service.
Although the techie was wrong in his in structions as how to put the disks and the new machine together, the wiki was helpful (and so was the infrant, ehr, netgear helpdesk via e-mail) in moving the disks to the new device and after a seemingly long file system check (took a whole night) we were up and running just before the deadline.
Netgear was even very helpful in arranging a convenient returning arrangement for the faulty unit.
Finally, I got apologies for the wrong instructions and the assurance that our case would be used to prevent this kind of misunderstandings in the future.
The final message is: do not despair (yet), all still might end well. So far, although there seems to be room for some improvements, InfrantGear hasn't let me down. Good luck.
we had exactly the same NV problem at hand here a fourtnight ago. The reseller put us back to Infrant/NetGear because that would allow a quicker handling (note: he did offer help should the NetGear route not succeed!)
Although the NetGear techie was wrong in thinking the serial number we mentioned was not in the range of faulty devices, eventually we got a (brand new nv+) replacement machine within 24 hours (counting working days only) using the premium service.
Although the techie was wrong in his in structions as how to put the disks and the new machine together, the wiki was helpful (and so was the infrant, ehr, netgear helpdesk via e-mail) in moving the disks to the new device and after a seemingly long file system check (took a whole night) we were up and running just before the deadline.
Netgear was even very helpful in arranging a convenient returning arrangement for the faulty unit.
Finally, I got apologies for the wrong instructions and the assurance that our case would be used to prevent this kind of misunderstandings in the future.
The final message is: do not despair (yet), all still might end well. So far, although there seems to be room for some improvements, InfrantGear hasn't let me down. Good luck.
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