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Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
Another one bites the dust.. I have a NV+ with a serial that falls in the 'here be danger!' category, so after the announcement I used the fan RPM override as well and it has been running fine 24/7 since that time.
This morning I woke up (too late in fact as my alarm clock did not have a backup battery) with a blown circuit breaker in my fuse box. This had actually happened a couple of times the last couple of days as well but I had assumed I just had too much power hungry equipment on at the same time (electric heaters for instance).
This afternoon however I tried to plug in the device on a tech circuit (with higher ampere rating) and as soon as I plug in, the main circuit breaker for the whole apartment trips and I barely miss a nice little electro shock from the blue spark coming out of the NV+ PSU.. Yowsa! Guess I'm not going to try plugging that baby back in.
Have opened a support ticket now requesting an RMA so we'll see how it goes. The device is still within warranty (purchased 3/26 last year) so I guess I'm in luck there.
I agree with posters here that what by now must be knowingly faulty and potentially dangerous PSUs should have been replaced proactively and without cost to any owner who wanted one regardless of warranty status since this seems to be such a prominent problem for these devices. A PSU is designed to last more than 12 months in any case IMO. Any company can get unlucky with a batch of bad products, but what separates good from excellent companies is their willingness and ability to proactively do something to rectify that problem rather than just wait for the RMAs to roll in. :)
This morning I woke up (too late in fact as my alarm clock did not have a backup battery) with a blown circuit breaker in my fuse box. This had actually happened a couple of times the last couple of days as well but I had assumed I just had too much power hungry equipment on at the same time (electric heaters for instance).
This afternoon however I tried to plug in the device on a tech circuit (with higher ampere rating) and as soon as I plug in, the main circuit breaker for the whole apartment trips and I barely miss a nice little electro shock from the blue spark coming out of the NV+ PSU.. Yowsa! Guess I'm not going to try plugging that baby back in.
Have opened a support ticket now requesting an RMA so we'll see how it goes. The device is still within warranty (purchased 3/26 last year) so I guess I'm in luck there.
I agree with posters here that what by now must be knowingly faulty and potentially dangerous PSUs should have been replaced proactively and without cost to any owner who wanted one regardless of warranty status since this seems to be such a prominent problem for these devices. A PSU is designed to last more than 12 months in any case IMO. Any company can get unlucky with a batch of bad products, but what separates good from excellent companies is their willingness and ability to proactively do something to rectify that problem rather than just wait for the RMAs to roll in. :)
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