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Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
I bought a Ready NAS NV+ (RND4450 000D-A201-54D5) direct from Infrant on Apr-2007.
On september 2008 Power supply failed to work.
Italian Customer care resolved all saying: "sorry out of warranty, bye".
I ask where to buy at my expenses a new power supply, answer : try on some web stores.
I found tons of supplier (including Amazon UK, FR, Austria) for RND4PSU1-10000S but no one available to send item in Italy.
Not a good strategy of marketing.
But I was in ansiety for my precious data and I bought immediately a new Ready NAS NV+ (RND4000).
Of course 4.1.4 was not compatible with my version 3, but with precious help of this Forum I had success in recovering all my data.
Last week I found a US company (shopblt) that accepted to send me RND4PSU1-10000S (I had to pay shipping cost equivalent to power supply cost).
Now I had two Ready Nas NV+ working with 4.1.4.
This my case history only to externate my experience and to point out bad service from italian Netgear customer care: when I asked please can you buy for me this power supply and I will pay you shipping cost they answered : "sorry impossible".
On september 2008 Power supply failed to work.
Italian Customer care resolved all saying: "sorry out of warranty, bye".
I ask where to buy at my expenses a new power supply, answer : try on some web stores.
I found tons of supplier (including Amazon UK, FR, Austria) for RND4PSU1-10000S but no one available to send item in Italy.
Not a good strategy of marketing.
But I was in ansiety for my precious data and I bought immediately a new Ready NAS NV+ (RND4000).
Of course 4.1.4 was not compatible with my version 3, but with precious help of this Forum I had success in recovering all my data.
Last week I found a US company (shopblt) that accepted to send me RND4PSU1-10000S (I had to pay shipping cost equivalent to power supply cost).
Now I had two Ready Nas NV+ working with 4.1.4.
This my case history only to externate my experience and to point out bad service from italian Netgear customer care: when I asked please can you buy for me this power supply and I will pay you shipping cost they answered : "sorry impossible".
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