Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

Having just been through this process myself: The tech I spoke to had no trouble finding information about the problem, and quickly authorized an RMA. He then transferred me to the "RMA department". The first-line person I spoke to there told me that the unit was long out of warrantee so she couldn't process an RMA - but would ask her supervisor, who would call me back. No one called back in a couple of days, so I called support again. The person I spoke to the second time saw all the notes and contact the supervisor directly. He approved the RMA, and I was transferred back to the "RMA department" to work the details.

Only surprise in the process: You have three ways to handle this. If you send your existing PSU in first, they send you a replacement for free - all shipping covered. Of course, your unit is down for days. (If your PSU already burned up, it's down anyway....) Alternatively, they can ship you a replacement first, and you ship the old one back. You have a choice of a couple-of-day shipping option (about $20), or an overnight shipping option (about $25).

Since my unit is working fine, I took the couple-of-day shipping option.

Given the nature of the problem here, and the fact that this is a service action to prevent a known problem, I was a bit surprised to have to pay to avoid having my unit artificially out of action for days. It's not a great deal of money so I didn't argue the point, but I will raise it here....