NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
gaiason wrote: Hi all,
Here is my status on trying to "escalate" my RMA here in Singapore. I've called 800 6011 369 about 5 mins ago, and spoke to this guy name "Shawn". I calmly spoke tell him my case no., the whole service action and RMA of the affected Readynas NV+ PSU issue.
He spoke to me in his sleepy tone that Netgear have stopped providing RMA for the products as it is over 2 years and it is "out of warranty". I told him about this site and the forum that some of you guys are getting RMA.
He said that Netgear has a different policy in Asia and so I am just out of luck on this. He then told me I will be able to get the replacement parts at buynetgear.com. Which I do not even see any International shipping. Sigh.. :(
Regards,
Gaiason
he is correct if your serial number is not within the affected range of powersupplies.
if it is within range then hes simply wrong. i would call again and have them escalate your case further up.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
