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Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
I had called the 866 number.
Again, I want to say how impressed I am with Netgear support. You guys did an amazing job. As an update to my previous post, after I updated my firmware, I still couldn't mount my drives but it did show there was data on it, so I felt relieved.
Anyway, a call to NetGear around 9pm and the first agent I talked with not only pulled up my RMA info immediately, but was actually my tech support person telling me with a new case I had to set permissions in Frontview. Well that did it. Fixed everything and my drives are perfect. These folks are knowledgeable, friendly, speak English and they get the job done. Amazing. Keep up the great work, but definitely solve the PSU failures.
Again, I want to say how impressed I am with Netgear support. You guys did an amazing job. As an update to my previous post, after I updated my firmware, I still couldn't mount my drives but it did show there was data on it, so I felt relieved.
Anyway, a call to NetGear around 9pm and the first agent I talked with not only pulled up my RMA info immediately, but was actually my tech support person telling me with a new case I had to set permissions in Frontview. Well that did it. Fixed everything and my drives are perfect. These folks are knowledgeable, friendly, speak English and they get the job done. Amazing. Keep up the great work, but definitely solve the PSU failures.
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