NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
Hi Jedi Council,
As I have posted before, I have one of the NV+ units affected by this service action (serial 000da2012dd1). I bought it in the US but have since moved to Hong Kong. Here in HK, I guess it is covered by the distributor. However since I didn't buy it here they won't help me.
I have repeatedly contacted Netgear support through the interface. I have asked for a new PSU to be sent to me. After exchanges lasting 10-15 responses I still haven't gotten anywhere. The support guys don't seem very willing to help on this matter. First they have to investigate (takes 4-5 emails). Then they have to tell me to get it from a distributor here (takes 2 emails). Then I have to explain that I bought it in the US... Things just keep going round and round as I explain over and over the situation. I have even offered to give a US address so they can send the new PSU there.
This should be simple. How hard can it be to send me a new PSU? I am extremely frustrated. It should not take weeks to get a PSU. In my case it is taking weeks to get nowhere! At this point I would even be willing to BUY a spare part if it made the process easier.
Can somebody please help me with this? It has been months and I am still at square one.
I have opened a new case with reference 10361025.
Thank you.
As I have posted before, I have one of the NV+ units affected by this service action (serial 000da2012dd1). I bought it in the US but have since moved to Hong Kong. Here in HK, I guess it is covered by the distributor. However since I didn't buy it here they won't help me.
I have repeatedly contacted Netgear support through the interface. I have asked for a new PSU to be sent to me. After exchanges lasting 10-15 responses I still haven't gotten anywhere. The support guys don't seem very willing to help on this matter. First they have to investigate (takes 4-5 emails). Then they have to tell me to get it from a distributor here (takes 2 emails). Then I have to explain that I bought it in the US... Things just keep going round and round as I explain over and over the situation. I have even offered to give a US address so they can send the new PSU there.
This should be simple. How hard can it be to send me a new PSU? I am extremely frustrated. It should not take weeks to get a PSU. In my case it is taking weeks to get nowhere! At this point I would even be willing to BUY a spare part if it made the process easier.
Can somebody please help me with this? It has been months and I am still at square one.
I have opened a new case with reference 10361025.
Thank you.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
