NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
Hi Jedis.
My PSU failed quite spectacularly today. There was a burning smell coming from my spare room and the ReadyNAS NV+ was off. Initially I thought it was the UPS so I took it out of the loop and plugged the power straight into the ReadyNAS. Bang!. It went off like a thunderflash, my ears are still ringing hours later. Thankfully my house is equipped with an RCD which tripped.
My first concern was for my data so I wanted to check whether it was just the PSU. I found an ATX supply and plugged that in instead. It starts to boot at least so powered it back down immediately. So how do I get a replacement PSU in the UK? Mine is a Netgear branded model (purchased 4/Sep/07) so should be covered by 5 year warranty but is just outside the serial number range known for failures (000DA20168E9)
I tried the UK Netgear support line and having navigated the voice menu it says all lines are busy and just hangs up (annoying, a choice of holding or a call back would be nice). After tiring of this I raised a ticket online (10446657) and got a generic response. I am travelling on business from Tuesday so I'm hoping someone can tell me the procedure so I can ask one of my colleagues to take care of it while I am away.
Update: I got an email from Netgear UK support this morning telling me to call (the number quoted on the emails is out of service and has changed, Netgear need to update this) and they just wanted an address to send a new PSU to. No need to return the old one, no quibbles on proof of purchase or validity of warranty. It's a shame the PSU's are such crummy quality but at least the after sales support does not add insult to injuring. Great service.
My PSU failed quite spectacularly today. There was a burning smell coming from my spare room and the ReadyNAS NV+ was off. Initially I thought it was the UPS so I took it out of the loop and plugged the power straight into the ReadyNAS. Bang!. It went off like a thunderflash, my ears are still ringing hours later. Thankfully my house is equipped with an RCD which tripped.
My first concern was for my data so I wanted to check whether it was just the PSU. I found an ATX supply and plugged that in instead. It starts to boot at least so powered it back down immediately. So how do I get a replacement PSU in the UK? Mine is a Netgear branded model (purchased 4/Sep/07) so should be covered by 5 year warranty but is just outside the serial number range known for failures (000DA20168E9)
I tried the UK Netgear support line and having navigated the voice menu it says all lines are busy and just hangs up (annoying, a choice of holding or a call back would be nice). After tiring of this I raised a ticket online (10446657) and got a generic response. I am travelling on business from Tuesday so I'm hoping someone can tell me the procedure so I can ask one of my colleagues to take care of it while I am away.
Update: I got an email from Netgear UK support this morning telling me to call (the number quoted on the emails is out of service and has changed, Netgear need to update this) and they just wanted an address to send a new PSU to. No need to return the old one, no quibbles on proof of purchase or validity of warranty. It's a shame the PSU's are such crummy quality but at least the after sales support does not add insult to injuring. Great service.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
