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Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
Thanks mdgm, forgot about staticice. However, see below:
After about half an hour on hold to NetGear's Oz 1300 number, my call was answered somewhere overseas (at a guess, I would say the Philippines, but maybe it was just 2 people with a Filipino accent). After confirming my details, the first lady advised that she would transfer me to Business Support where a lovely guy named Albert answered.
Again, after checking my details and cross-checking the online Support Call I'd logged a couple of hours ago, he advised that there was a 5 year warranty on the item, that I had no free telephone support left, but that he would make this one free as it was my first call for this product. So, off to a good start. He then asked some basic questions, was happy with my diagnosis and, lo and behold, knew about the faulty batch of PSU's (I didn't mention it), checked to see if mine was subject to the fault - advised me it was and that they would therefore ship me a replacement power supply. He asked me if I knew how to replace the PSU, I told him that thanks to this forum, I was and he then advised that he was also waiving the normal RMA shipping fee as I was located in Western Australia.
So, the only downside is that I now have to wait 5-7 business days for it to arrive, but it will be at no cost to me.
I may buy one locally (not for $300 though), just in case - if I can resolve the part number issue.
So, well done NetGear - you exceeded my expectations :P
Simon....
After about half an hour on hold to NetGear's Oz 1300 number, my call was answered somewhere overseas (at a guess, I would say the Philippines, but maybe it was just 2 people with a Filipino accent). After confirming my details, the first lady advised that she would transfer me to Business Support where a lovely guy named Albert answered.
Again, after checking my details and cross-checking the online Support Call I'd logged a couple of hours ago, he advised that there was a 5 year warranty on the item, that I had no free telephone support left, but that he would make this one free as it was my first call for this product. So, off to a good start. He then asked some basic questions, was happy with my diagnosis and, lo and behold, knew about the faulty batch of PSU's (I didn't mention it), checked to see if mine was subject to the fault - advised me it was and that they would therefore ship me a replacement power supply. He asked me if I knew how to replace the PSU, I told him that thanks to this forum, I was and he then advised that he was also waiving the normal RMA shipping fee as I was located in Western Australia.
So, the only downside is that I now have to wait 5-7 business days for it to arrive, but it will be at no cost to me.
I may buy one locally (not for $300 though), just in case - if I can resolve the part number issue.
So, well done NetGear - you exceeded my expectations :P
Simon....
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