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Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
One month ago I finally got Netgear to send me a warranty replacement PSU. Or so I thought. Two weeks later, with no PSU in sight, I sent off a new support request asking where my PSU was. No direct response, but the day after I got an email from the shipping guys at Netgear stating tha my PSU had been shipped.
The shipping date was seventeen (17) days after they said they would ship me the PSU!!! :shock:
As you may recall, I bought my NV+ in the US but now live in HK. So it was sent to my friend. He received it and sent it to me. It is en route from the US to HK.
Since one month has now passed, and according to Netgear support my credit card has now charged me for the replacement PSU plus $20 for shipping. ($20!?! Seriously???) . I obviously complained about this and support said it is "out of their hands" and I can receive a refund when Netgear have my old PSU in hand.
Now, don't get me wrong. I think one month is a fine grace period for shipping to me, installation and return. But what use is that if they take 2½ weeks just to send me the part?!? :roll:
Out of curiosity, how much is the PSU if I don't return it?
The shipping date was seventeen (17) days after they said they would ship me the PSU!!! :shock:
As you may recall, I bought my NV+ in the US but now live in HK. So it was sent to my friend. He received it and sent it to me. It is en route from the US to HK.
Since one month has now passed, and according to Netgear support my credit card has now charged me for the replacement PSU plus $20 for shipping. ($20!?! Seriously???) . I obviously complained about this and support said it is "out of their hands" and I can receive a refund when Netgear have my old PSU in hand.
Now, don't get me wrong. I think one month is a fine grace period for shipping to me, installation and return. But what use is that if they take 2½ weeks just to send me the part?!? :roll:
Out of curiosity, how much is the PSU if I don't return it?
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