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Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
Just wanted to report back my experience. It's a bit of a long story, but it does have a happy ending.
I called Netgear Support (1-888-NETGEAR), and told them that I have an NV+ that falls into the range and emitted a burning smell, they offered to send me a replacement chassis with RMA. I chose the advance option where I paid about $20 for them to ship the replacement unit to me first (took about a week), then I would use the same box and pre-printed label that was included to send my old unit back. The replacement unit is not necessarily new though, could be a refurbished unit. I should have been able to just reinsert my drives into the new chassis and get going again, at least I thought so. I made sure I plugged the drives in the same slots as they were originally.
It was supposed to be that easy, but the replacement unit that they sent was worse than my unit. It started to boot, then shut down right away, and also emitted burning smell. I called Netgear back, and after some checks, they wanted to send me another replacement, but this time with shipping charges waived. The second unit came, looked better, but when I plugged the drives in, it would not go past "booting". I called Support again, and one idea that they had was that this unit may need a firmware upgrade. My drives/old unit have already been upgraded to 4.1.6, but this new replacement was still at old 3.* firmware, which couldn't boot with my drives. You can either build an usb flash drive to boot and upgrade the chassis firmware to 4.1.6, or (what I did) insert a single spare drive into the unit (won't boot without any drives), get it set up, and upgrade to 4.1.6 using online download. After I upgraded the firmware, I plugged in the drives, and it booted ok. I was much relieved. I then sent my old unit and the first replacement back to Netgear.
By the way, thank you to all the forum members who posted helpful hints and experiences.
sch
I called Netgear Support (1-888-NETGEAR), and told them that I have an NV+ that falls into the range and emitted a burning smell, they offered to send me a replacement chassis with RMA. I chose the advance option where I paid about $20 for them to ship the replacement unit to me first (took about a week), then I would use the same box and pre-printed label that was included to send my old unit back. The replacement unit is not necessarily new though, could be a refurbished unit. I should have been able to just reinsert my drives into the new chassis and get going again, at least I thought so. I made sure I plugged the drives in the same slots as they were originally.
It was supposed to be that easy, but the replacement unit that they sent was worse than my unit. It started to boot, then shut down right away, and also emitted burning smell. I called Netgear back, and after some checks, they wanted to send me another replacement, but this time with shipping charges waived. The second unit came, looked better, but when I plugged the drives in, it would not go past "booting". I called Support again, and one idea that they had was that this unit may need a firmware upgrade. My drives/old unit have already been upgraded to 4.1.6, but this new replacement was still at old 3.* firmware, which couldn't boot with my drives. You can either build an usb flash drive to boot and upgrade the chassis firmware to 4.1.6, or (what I did) insert a single spare drive into the unit (won't boot without any drives), get it set up, and upgrade to 4.1.6 using online download. After I upgraded the firmware, I plugged in the drives, and it booted ok. I was much relieved. I then sent my old unit and the first replacement back to Netgear.
By the way, thank you to all the forum members who posted helpful hints and experiences.
sch
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